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Account Technician

United States, Norfolk · Job Posted May 04, 2026
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Job Description

Reviews, audits, analyses and accurately posts payments received by mail or in person. Processes locked bank bags and verifies cash for deposit. Audits and completes account analysis for assigned accounts and prepare adjustments or post refund. Provides accurate information on account balances and university procedures to students/parents via the counter/telephone. Post return checks, audit cash reports and assist in preparing the daily bank deposit.

Job Responsibility

  • Reviews, audits, analyses and accurately posts payments received by mail or in person
  • Processes locked bank bags and verifies cash for deposit
  • Audits and completes account analysis for assigned accounts and prepare adjustments or post refund
  • Provides accurate information on account balances and university procedures to students/parents via the counter/telephone
  • Post return checks, audit cash reports and assist in preparing the daily bank deposit

Requirements

  • Working knowledge of basic bookkeeping/accounting principles and practices
  • Working knowledge of office procedures and equipment
  • Skill in the use of personal computers and Microsoft Office Suite especially Excel
  • Demonstrated ability to perform detailed work with numerical data and to make arithmetical calculations rapidly and accurately in a high volume environment
  • Demonstrated ability to prepare routine financial reports and statements
  • Demonstrated ability to verify fiscal documents for accuracy and completion
  • communicate effectively, both verbally and in writing
  • Demonstrated ability to effectively communicate accounting information, policies, and/or procedures in a manner easily understood by the customer
  • Demonstrated ability to work with detailed information on a continual basis
  • and meet deadlines
  • Demonstrated ability to research and resolve inquiries
  • Working experience involving clerical accounting, accounts receivables, reconciliation, and/or resolving customer inquiries or complaints concerning accounts
  • Some experience related to handling large volumes of cash
  • Previous work experience in a higher education institution working with student accounts, collections or related duties and an Associate’s degree in accounting, finance, business administration or related field
  • Basic knowledge of FERPA and experience handling sensitive data related to students, faculty and staff
  • Basic knowledge of Ellucian/SunGard/Banner products and/or related computerized information systems used in financial and/or accounting applications

Nice to have

  • Previous work experience in a higher education institution working with student accounts, collections or related duties and an Associate’s degree in accounting, finance, business administration or related field
  • Basic knowledge of FERPA and experience handling sensitive data related to students, faculty and staff
  • Basic knowledge of Ellucian/SunGard/Banner products and/or related computerized information systems used in financial and/or accounting applications

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