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Account Support Specialist

United States, Atlanta · Job Posted April 23, 2026
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Job Description

As an Account Support Specialist, you will serve as a vital hybrid between client support and account management, acting as the primary point of contact for approximately 600 private property owners and small-scale parking operators. You will have the opportunity to directly impact urban mobility by ensuring our partners have the tools they need to succeed.

Job Responsibility

  • Manage a high-volume Zendesk ticket queue, providing timely and effective solutions for a diverse portfolio of private operators
  • Execute essential account updates including rate changes, ACH information updates, and the creation of new parking zones
  • Serve as a product expert by conducting client training and ensuring property owners are comfortable navigating the ParkMobile dashboard
  • Collaborate with the broader Account Management team to identify proactive ways to assist clients and improve their passive income streams
  • Maintain meticulous records of client interactions and account activities within our CRM to ensure seamless service delivery
  • Contribute to the continuous improvement of 'Specialist Desk' processes by identifying common client pain points and suggesting solutions

Requirements

  • Prior experience in a customer service or client-facing role (internal or external)
  • Comfortable utilizing digital tools and platforms, including Zendesk or similar ticketing systems
  • Proficiency with Google Workspace (Sheets, Meets, Slides) and basic Excel skills for data management
  • Strong verbal and written communication skills with the ability to explain technical concepts simply
  • Highly organized with the ability to manage a high volume of tasks and 'self-assign' work effectively

Nice to have

Experience with CRM software or internal account dashboards is a plus

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