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As an Account Support Specialist, you will serve as a vital hybrid between client support and account management, acting as the primary point of contact for approximately 600 private property owners and small-scale parking operators. You will have the opportunity to directly impact urban mobility by ensuring our partners have the tools they need to succeed.
Job Responsibility:
Manage a high-volume Zendesk ticket queue, providing timely and effective solutions for a diverse portfolio of private operators
Execute essential account updates including rate changes, ACH information updates, and the creation of new parking zones
Serve as a product expert by conducting client training and ensuring property owners are comfortable navigating the ParkMobile dashboard
Collaborate with the broader Account Management team to identify proactive ways to assist clients and improve their passive income streams
Maintain meticulous records of client interactions and account activities within our CRM to ensure seamless service delivery
Contribute to the continuous improvement of 'Specialist Desk' processes by identifying common client pain points and suggesting solutions
Requirements:
Prior experience in a customer service or client-facing role (internal or external)
Comfortable utilizing digital tools and platforms, including Zendesk or similar ticketing systems
Proficiency with Google Workspace (Sheets, Meets, Slides) and basic Excel skills for data management
Strong verbal and written communication skills with the ability to explain technical concepts simply
Highly organized with the ability to manage a high volume of tasks and 'self-assign' work effectively
Nice to have:
Experience with CRM software or internal account dashboards is a plus