Account Support Officer - Hardware

• Provision development hardware schemes to new and existing game developers and partners via ticket support workflows
• Manage local development hardware inventory, tracking logs, and hardware recalls
• Collaborate on hardware security incidents and support their investigation and resolution
• Coordinate with third-party vendors for logistics, shipping, and warehouse storage requirements
• Resolve partner challenges relating to hardware access, allocation, and expansion requests
• Support data integrity across internal tracking systems, reporting frameworks, and process improvement initiatives
• Ensure partners comply with all applicable hardware security, access, and usage requirements worldwide

• Customer-centric mindset with a service oriented approach
• Strong process, task, and solution-focused working style
• Highly organised and analytical with exceptional attention to detail
• Demonstrable initiative and ability to work independently
• Proficient in Microsoft Office
• Strong written and verbal communication skills
• Flexible approach to working hours to support a global business landscape
• Experience working within distributed, international teams preferred
• Operations or logistics experience within the games industry (or similar technical hardware environment) is advantageous

Japanese language skills is a bonus