Account Support Manager

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
• Integrate technical knowledge and business understanding to create solutions for customers
• Resolve routine in-scope technical incidents independently
• Work with team members to resolve more complex incidents
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
• Participate in Customer Expectation management as part of escalation process
• Build relationship with management in assigned accounts
• Sets expectations with customers based on defined parameters

• Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
• Basic knowledge of company products and services offerings
• Communicate effectively to technical level and first-level management within an organization
• Active listening skills and ability to adjust messages to audience level
• Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
• Conceptual understanding of IT environments

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment
• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing