Account Support Manager Job at paretofm (London)

Account Support Manager

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Shenzhen

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
Anticipate Customer needs, develop proposed solutions, and build consensus
Provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment
Advanced skills in project management, communication, analysis, and presentation
Expertise in area of focus and knowledgeable of future technology directions

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Account Support Manager

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Shanghai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
Provide suggestions for operational efficiencies

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross- technology incidents independently
Work with team members to resolve unusually complex or cross- technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply company solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Account Support Manager

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
Provide suggestions for operational efficiencies

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross- technology incidents independently
Work with team members to resolve unusually complex or cross- technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply company solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise focused on managing o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
Associate degree in a technical field acceptable with 6-8 years of relevant experience
6-8 years in related technical fields with proven ability to manage critical technology areas and customer accounts
In-depth expertise in networked computing environments, operating systems, and applications
Thorough understanding of company products/services, competition, third-party offerings, and market trends
Mastery-level business, technical, or functional knowledge plus operational/administrative awareness
Ability to anticipate customer needs, propose solutions, and build consensus
Strong knowledge of change management processes/tools in complex environments
Advanced project management, communication, analysis, and presentation skills
Expertise in area of focus with awareness of future technology directions

Job Responsibility

Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
Integrate technical knowledge with business understanding to design and deliver customer solutions
Act as a consultant in service delivery, technology, industry, or specific applications
Resolve complex technical and business incidents independently
mentor less-experienced team members on complex issues
Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
Review support plans against business indicators and align them with company service solutions
Develop and grow relationships with complex and strategic customer accounts
Act as a trusted advisor to customers and internal sales teams
Lead Mission Critical delivery teams in planning, delivering, and managing complex support solutions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, part of HPE Operatio...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 8+ years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Broad knowledge of corporate policies, products, markets and processes
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
State-of-the-art technical, functional or business knowledge
Expert in one or more industry or advanced specialty areas
Expert skills in project management, analysis, communication, presentation, innovation and negotiation
Delivery expertise in at least two or more specific specialty skills (e.g., ITIL, performance, Change management)
Mission Critical and ITIL certifications
Certified in a strategic business direction (e.g., SAN, SAP, OpenView, ITIL)

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customers
Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
Resolve technical and business incidents independently
Provide expert consulting on a specific technology, application, service offering or market segment
Deliver strategic account support through proactively maintaining high-level technical, operational expertise
Create and deliver Value Based Delivery (VBD) plans for assigned accounts
Lead Customer Expectation management as part of escalation process
Consult with executive customer management to achieve IT operations excellence
Develop and grow assigned customer account relationships with complex and strategic accounts

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Account Support Manager

Account Support Manager role focused on managing the onsite delivery of software...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels
Active listening skills
Problem-solving skills
Consulting skills
Project management skills

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross-technology incidents independently
Work with team members to resolve unusually complex or cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet highly complex customer needs
Identify additional services for future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level
Design and deliver support solutions using specific industry knowledge

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of company products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
Conceptual understanding of IT environments

Job Responsibility

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve routine in-scope technical incidents independently
Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Support Account Manager - Escalations & Account Support

Fivetran is seeking a customer-focused Support Account Manager to join our Suppo...

Location

India , Bangalore

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

4 years of experience in customer support operations, technical account coordination, customer success, or support program management (or equivalent)
Strong written and verbal communication
Strong organizational skills and follow-through
Comfort working cross-functionally and navigating ambiguity
Technical aptitude and ability to learn complex systems quickly (SaaS, cloud, data integration preferred)
Solid judgment
Flexibility to support occasional after-hours needs
Calm under pressure, customer-empathetic, and team-oriented
Comfortable using AI-powered tools responsibly

Job Responsibility

Own the support experience for a portfolio of accounts by coordinating ticket progress, follow-ups, and customer communications
Track and manage follow-up SLAs / status update cadence
Partner with Support Engineers to convert technical investigation into clear customer-facing updates
Maintain accurate case hygiene (severity, business impact, owner, next update due, blockers, links to Jira work)
Monitor customer sentiment and satisfaction signals and flag risks early
Assist in prioritizing and triaging escalated cases based on severity, impact, and urgency
Serve as a customer-facing coordinator for critical or complex cases
Collaborate with cross-functional teams (Engineering, Product, Customer Success) to unblock progress
Track progress on escalations and ensure action items are clear, owned, and timeboxed
Identify trends in escalations (recurring failure modes, process gaps) and contribute recommendations for improvements

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform

Fulltime

Select Country

Account Support Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Account Support Manager

Account Support Manager

Account Support Manager

Account Support Manager

Account Support Manager

Account Support Manager

Account Support Manager

Account Support Manager

Support Account Manager - Escalations & Account Support

Our AI answers in your language