Account Support Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Account Support Manager role focused on managing the onsite delivery of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Delivers reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Job Responsibility:

Apply advanced technical knowledge to operate one or more technology areas
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross-technology incidents independently
Work with team members to resolve unusually complex or cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet highly complex customer needs
Identify additional services for future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level
Design and deliver support solutions using specific industry knowledge
Assist in managing delivery of industry support solutions
Lead Customer Expectation management as part of escalation process
Lead cross-team or large programs/projects
Coach or guide junior consultants

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels
Active listening skills
Problem-solving skills
Consulting skills
Project management skills
Communication skills
Analytical skills
Presentation skills

Nice to have:

Accountability
Active Learning
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Support Manager