Account Support Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Account Support Manager role at Hewlett Packard Enterprise, part of HPE Operations - the innovative IT services organization that provides expertise to advise, integrate, and accelerate customers' outcomes from their digital transformation. The role involves operating critical technology areas, creating customer solutions, and delivering strategic account support.

Job Responsibility:

Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customers
Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
Resolve technical and business incidents independently
Provide expert consulting on a specific technology, application, service offering or market segment
Deliver strategic account support through proactively maintaining high-level technical, operational expertise
Create and deliver Value Based Delivery (VBD) plans for assigned accounts
Lead Customer Expectation management as part of escalation process
Consult with executive customer management to achieve IT operations excellence
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and the company's sales teams

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field) with 8+ years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Broad knowledge of corporate policies, products, markets and processes
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
State-of-the-art technical, functional or business knowledge
Expert in one or more industry or advanced specialty areas
Expert skills in project management, analysis, communication, presentation, innovation and negotiation
Delivery expertise in at least two or more specific specialty skills (e.g., ITIL, performance, Change management)
Mission Critical and ITIL certifications
Certified in a strategic business direction (e.g., SAN, SAP, OpenView, ITIL)

Nice to have:

Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Support Manager