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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Account Support Manager - Cantonese

China, Dalian · Job Posted March 01, 2026
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Job Description

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Job Responsibility

  • Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
  • Integrate technical knowledge and business understanding to create solutions for customer
  • Mentor/consult with team members, other organizations, customers, and vendors on complex issues
  • Act as a consultant in service delivery business, technology, industry or specific application
  • Resolve technical and some business incidents independently
  • Mentor/assist less-experienced team members on complex incidents
  • Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
  • Review support plan for business indicators and map to company service solutions
  • Develop and grow assigned customer account relationships with complex and strategic accounts
  • Act as trusted advisor in the consultant role for customer and company sales teams
  • Design and deliver support solutions using specific industry knowledge and expertise
  • Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions
  • Provide suggestions for operational efficiencies
  • Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
  • Lead Customer Expectation management as part of escalation process
  • Give inputs to operational methods and programs that may affect the business management strategy in a geographic area

Requirements

  • Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired
  • In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
  • Some in-depth knowledge of corporate organization and policies
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
  • Anticipate Customer needs, develop proposed solutions, and build consensus
  • Provide Mission Critical customer recommendations to improve processes
  • Experienced knowledge of change management process and tools in complex environment
  • Advanced skills in project management, communication, analysis, and presentation
  • Expertise in area of focus and knowledgeable of future technology directions
  • Mission Critical and ITIL certifications

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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