CrawlJobs Logo

Account Support Intern

Malaysia, Kuala Lumpur · Job Posted October 24, 2025
Apply Position
Job Link Share

Job Description

Support the team in managing day-to-day business operations and process improvement activities. Assist with data tracking, documentation, coordination with internal teams and other administrative tasks to ensure smooth and efficient operations. Offers valuable exposure to how business operations function across departments such as Sales, Finance, Legal and Credit and provides an opportunity to learn about end-to-end business processes in a corporate environment.

Job Responsibility

  • Assist in tracking and updating operational data, reports and dashboards
  • Help to coordinate between teams (e.g., Sales, Finance and Credit) to ensure timely completion of tasks
  • Support documentation of business processes, workflows and standard operating procedures
  • Follow up on pending items such as invoices, contracts or approvals
  • Assist in testing or reviewing new tools and system updates
  • Participate in process improvement initiatives to enhance efficiency and accuracy
  • Perform general administrative support for the team as needed

Requirements

  • Able to commit minimum of 4 months from January 2026
  • Strong proficiency in English (both written and spoken) is a must
  • Strong organizational and time management skills
  • Good attention to detail and accuracy
  • Proficient in Microsoft Office (especially Excel and PowerPoint)
  • Strong communication and teamwork skills
  • Ability to multitask and work under minimal supervision
  • Analytical and proactive in identifying process gaps or improvements
  • Positive attitude and willingness to learn

Nice to have

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Business
  • Calendar Management
  • Coaching
  • Computer Literacy
  • Creativity
  • Critical Thinking
  • Design Thinking
  • Empathy
  • Follow-Through
  • Group Problem Solving
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
  • Office Administration
  • Policy and procedures
  • Recordkeeping
  • Risk Assessment
  • Service And Support Planning

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Account Support Intern

8 matching positions

Account Support Intern

If you are looking for an internship that provides you with real experience that...
Location
Location
United States , Farmington Hills
Salary
Salary:
Not provided
thejrtagency.com Logo
the JRT agency
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional writing and oral communications skills
  • Strong desire to contribute strategic and creative ideas
  • Polite, extroverted customer support approach
  • Exemplary organizational skills
  • Ability to quickly understand assignments, goals and objectives
  • Eagerness to learn about new industries, products and services
  • Major in Marketing, Advertising, Communications, Business or related field
  • Collegiate Junior or Senior level, or recent graduate
  • Willingness to travel to events, as required
Job Responsibility
Job Responsibility
  • Support initiatives across our agency client roster
  • Work across teams and departments to help execute projects
  • Provide customer support for key programs and events
  • Deliver stand-out work and responsive service to our clients
  • Fulltime
Read More
Arrow Right

Support Account Manager - Escalations & Account Support

Fivetran is building data pipelines to power the modern data stack for thousands...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
fivetran.com Logo
Fivetran
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 years of experience in customer support operations, technical account coordination, customer success, or support program management (or equivalent)
  • Strong written and verbal communication: ability to deliver crisp updates to customers and internal stakeholders, including executives when needed
  • Strong organizational skills and follow-through
  • able to manage multiple accounts/issues simultaneously
  • Comfort working cross-functionally and navigating ambiguity to drive next steps
  • Technical aptitude and ability to learn complex systems quickly (SaaS, cloud, data integration preferred)
  • Solid judgment: knows when to escalate, how to set expectations, and how to balance urgency with accuracy
  • Flexibility to support occasional after-hours needs, including participation in a weekend/on-call rotation for Premium customers and high-severity incidents
  • Calm under pressure, customer-empathetic, and team-oriented
  • Comfortable using AI-powered tools responsibly
Job Responsibility
Job Responsibility
  • Own the support experience for a portfolio of accounts by coordinating ticket progress, follow-ups, and customer communications
  • Track and manage follow-up SLAs / status update cadence, ensuring customers receive timely updates, next steps, and realistic ETAs
  • Partner with Support Engineers to convert technical investigation into clear customer-facing updates (status, what’s been tried, what’s next, when we’ll update next)
  • Maintain accurate case hygiene (severity, business impact, owner, next update due, blockers, links to Jira work)
  • Monitor customer sentiment and satisfaction signals and flag risks early (stalled investigations, repeat issues, frequent reopenings)
  • Assist in prioritizing and triaging escalated cases based on severity, impact, and urgency
  • ensure the right resources are engaged
  • Serve as a customer-facing coordinator for critical or complex cases, ensuring communication is timely and consistent
  • Collaborate with cross-functional teams (Engineering, Product, Customer Success) to unblock progress and drive toward resolution within established timelines
  • Track progress on escalations and ensure action items are clear, owned, and timeboxed
What we offer
What we offer
  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
  • Fulltime
Read More
Arrow Right

Account Management & Partner Support Intern

Manawa is the leading online booking platform for outdoor and adventure activiti...
Location
Location
France , Paris
Salary
Salary:
1000.00 EUR / Month
manawa.com Logo
Manawa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong interest in outdoor activities, digital platforms, and tourism
  • Fluent in French (native) or English (C2)
  • Curious, detail-oriented, and enjoy working in a team within an international environment
  • Strong writing skills and excellent interpersonal abilities
  • Comfortable with digital tools and enjoy interacting with partners and customers worldwide
  • Eager to learn
Job Responsibility
Job Responsibility
  • Partner Portfolio & Scheduling Management: Manage daily requests from international partners to optimize activity bookings
  • Update activity schedules and pricing
  • Enhance partner pages by updating content and adding photos
  • Payment & Administrative Document Follow-up: Ensure the tracking of partner invoices and payments in collaboration with regional managers
  • Verify and update legal documents for our partners
  • Customer Support & Booking Management: Handle incoming customer inquiries via email, chat, and phone
  • Manage bookings and ensure smooth service
  • Sourcing & Partner Network Development: Identify new professionals and add them to the CRM
  • Assist Regional Managers in reaching out to and onboarding the best professionals in the industry to join Manawa
  • Monthly Partner Newsletters: Write and prepare monthly newsletters under the direction of the Chief Commercial Officer
What we offer
What we offer
  • Bonus
  • Fulltime
Read More
Arrow Right

Customer Support - Account Support Spec. (JP)

The Staff Customer Operations Specialist is responsible for efficiently and effe...
Location
Location
Taiwan , Taipei
Salary
Salary:
Not provided
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree and 5 to 7 years related industry experience
  • Fluent in English and proficient in Japanese in all four skills: listening, speaking, reading, and writing
  • Capable of contributing to process improvement through solid knowledge of business practices and procedures
  • Possess strong problem solving skills including anticipating issues and implementing solutions
  • Develop strong relationships to increase customer satisfaction with internal and external customers
  • Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
  • Possess high level of analytical skills using various tools and methodologies
  • Exhibits strong level of leadership and accountability
  • Seeks to continually improve themselves
  • Flexible and able to manage through ambiguous circumstances
Job Responsibility
Job Responsibility
  • Mentor other team members to proliferate knowledge and enhance individuals’ performance
  • Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
  • Address customer’s inquiries
  • communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
  • Collaborate internally and externally to prevent issues
  • investigate and provide solutions for customer escalations
  • Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
  • Provide supply guidance to minimize risk and maximize AMD and customer success
  • Collaborate with customers to drive process improvement and minimize operational costs
  • Represent Customer Operations in customer quarterly business reviews and operational meetings
Read More
Arrow Right
New

Part Time Account Support Representative

The Account Support Representative works closely with car dealerships from acros...
Location
Location
United States , Buffalo
Salary
Salary:
21.00 USD / Hour
acvauctions.com Logo
ACV Auctions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to read, write, speak, and understand English
  • High School Diploma or equivalent required
  • 1 years administrative or customer service experience
  • Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
  • Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
  • Ability to be self-motivated and able to work independently
  • Adapt quickly to shifting priorities and assist others during the process
  • Understanding of systems, CRMs, GSuite and Microsoft Office
  • Must be able to remain in a stationary position for 50% or more of the work day
  • Ability to use computer, including typing, navigating software applications, and using a mouse or track pad
Job Responsibility
Job Responsibility
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Receive inbound calls from ACV customers
  • Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
  • Perform outbound calls to ACV customers as needed to resolve issues
  • Document activities, strategies and efforts within Salesforce
  • Provide pre- and post-sales support to customers to ensure consistent repeat business
  • Meet or exceed SLA’s to issue resolutions
  • Understand ACV policies and procedures
  • Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
  • Present current ACV offerings, products, services and newest features to promote business
What we offer
What we offer
  • Multiple medical plans including a high deductible, low cost health plan
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)
  • Parttime
Read More
Arrow Right

Support Account Manager

As a Support Account Managers (SAM) you are key to shaping the support experienc...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives
  • 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
  • Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products
  • Ability to translate business objectives into desired outcomes and deliver best practice guidance
  • Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints
  • Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
  • Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
  • Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes
  • Excellent written and verbal communication skills
  • the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Job Responsibility
Job Responsibility
  • Provide leadership in the delivery of our high-touch, personalized support service to our customers
  • Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the Palo Alto Networks’ platform
  • Develop an understanding of our customer’s business and security priorities to provide technical best practice guidance and support
  • Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities
  • In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues
  • Deliver quarterly business reviews that communicate the value the customer is deriving from their Palo Alto Networks’ investment
  • Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers
  • Understand how customers are using their Palo Alto Networks products and provide best practices guidance in support of customer use cases and to increase their security posture
  • Deliver updates on product and feature enhancements
  • Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues
  • Fulltime
Read More
Arrow Right

Account Support Representative 11:30a-8p

The Account Support Representative works closely with car dealerships from acros...
Location
Location
United States , Buffalo
Salary
Salary:
21.00 USD / Hour
acvauctions.com Logo
ACV Auctions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to read, write, speak, and understand English
  • High School Diploma or equivalent required
  • 1 years administrative or customer service experience
  • Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
  • Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
  • Ability to be self-motivated and able to work independently
  • Adapt quickly to shifting priorities and assist others during the process
  • Fluent Spanish a plus
  • Understanding of systems, CRMs, GSuite and Microsoft Office
  • Must be able to remain in a stationary position for 50% or more of the work day
Job Responsibility
Job Responsibility
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Receive inbound calls from ACV customers
  • Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
  • Perform outbound calls to ACV customers as needed to resolve issues
  • Document activities, strategies and efforts within Salesforce
  • Provide pre- and post-sales support to customers to ensure consistent repeat business
  • Meet or exceed SLA’s to issue resolutions
  • Understand ACV policies and procedures
  • Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
  • Present current ACV offerings, products, services and newest features to promote business
What we offer
What we offer
  • Multiple medical plans including a high deductible, low cost health plan
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)
  • Fulltime
Read More
Arrow Right

National Account Support Specialist

The National Account Support Specialist provides overall support for client oper...
Location
Location
United States , Tampa
Salary
Salary:
44000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must possess a high school diploma or equivalent
  • Ability to obtain and maintain all necessary state or federal licensing requirements
  • Minimum of one (1) year of professional-level experience utilizing Microsoft Excel and/or Google Sheets
  • Ability to work independently or collaborate within a group to complete assigned tasks
  • Computer skills including Microsoft products (Word, Excel, PowerPoint), G-Suite Products (Sheets, Docs, Slides), JD Edwards, Windows
  • Well organized and able to manage multiple priorities on a daily basis
  • Self-motivated and ability to take initiative
  • Excellent oral and written communication skills
  • Attention to detail
  • Thoroughness, dependability, tact, and courtesy
Job Responsibility
Job Responsibility
  • Serve as a representative for Diversified Maintenance in all client communications (in-person meetings, calls and email)
  • Provide outstanding customer service to all customers, both internal and external
  • Manage/support day to day operations for assigned clients
  • Timely monitor and respond to general emails related to assigned responsibilities
  • Support the Client Relations Executive, assisting with client needs and managing client-specific SLAs and KPIs
  • Manage daily work orders
  • Partner with field operators to schedule/bill tag work
  • Maintain master billing files
  • create and communicate service quotes to assigned clients
  • Demonstrates independent decision-making capabilities regarding day-to-day operations
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Fulltime
Read More
Arrow Right