Account Support Intern Job at the JRT agency (Farmington Hills)

Support Account Manager - Escalations & Account Support

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

Ireland , Dublin

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

4 years of experience in customer support operations, technical account coordination, customer success, or support program management (or equivalent)
Strong written and verbal communication: ability to deliver crisp updates to customers and internal stakeholders, including executives when needed
Strong organizational skills and follow-through
able to manage multiple accounts/issues simultaneously
Comfort working cross-functionally and navigating ambiguity to drive next steps
Technical aptitude and ability to learn complex systems quickly (SaaS, cloud, data integration preferred)
Solid judgment: knows when to escalate, how to set expectations, and how to balance urgency with accuracy
Flexibility to support occasional after-hours needs, including participation in a weekend/on-call rotation for Premium customers and high-severity incidents
Calm under pressure, customer-empathetic, and team-oriented
Comfortable using AI-powered tools responsibly

Job Responsibility

Own the support experience for a portfolio of accounts by coordinating ticket progress, follow-ups, and customer communications
Track and manage follow-up SLAs / status update cadence, ensuring customers receive timely updates, next steps, and realistic ETAs
Partner with Support Engineers to convert technical investigation into clear customer-facing updates (status, what’s been tried, what’s next, when we’ll update next)
Maintain accurate case hygiene (severity, business impact, owner, next update due, blockers, links to Jira work)
Monitor customer sentiment and satisfaction signals and flag risks early (stalled investigations, repeat issues, frequent reopenings)
Assist in prioritizing and triaging escalated cases based on severity, impact, and urgency
ensure the right resources are engaged
Serve as a customer-facing coordinator for critical or complex cases, ensuring communication is timely and consistent
Collaborate with cross-functional teams (Engineering, Product, Customer Success) to unblock progress and drive toward resolution within established timelines
Track progress on escalations and ensure action items are clear, owned, and timeboxed

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Customer Support - Account Support Spec. (JP)

The Staff Customer Operations Specialist is responsible for efficiently and effe...

Location

Taiwan , Taipei

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Bachelor's degree and 5 to 7 years related industry experience
Fluent in English and proficient in Japanese in all four skills: listening, speaking, reading, and writing
Capable of contributing to process improvement through solid knowledge of business practices and procedures
Possess strong problem solving skills including anticipating issues and implementing solutions
Develop strong relationships to increase customer satisfaction with internal and external customers
Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
Possess high level of analytical skills using various tools and methodologies
Exhibits strong level of leadership and accountability
Seeks to continually improve themselves
Flexible and able to manage through ambiguous circumstances

Job Responsibility

Mentor other team members to proliferate knowledge and enhance individuals’ performance
Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
Address customer’s inquiries
communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
Collaborate internally and externally to prevent issues
investigate and provide solutions for customer escalations
Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
Provide supply guidance to minimize risk and maximize AMD and customer success
Collaborate with customers to drive process improvement and minimize operational costs
Represent Customer Operations in customer quarterly business reviews and operational meetings

Customer Experience Account Support Management - Graduate

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

Singapore , Singapore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor or Master’s degree in Business or relevant completed in the last year
Excellent interpersonal, communication and presentation skills
Customer relationship building skills
Self-motivated with a Team Player spirit
Structured work approach
Solution oriented with Problem Solving mindset
Proactive and able to work under pressure
Ability to operate effectively within a virtual (cross-cultural) team

Job Responsibility

Oversee the onboarding & regular post-sales operation of CompleteCare and GreenLake customers under HPE Services portfolio
Ensure the successful delivery of contracted proactive and support related services in a B2B environment
Responsible for developing and maintaining a strong trusted relationship with their assigned customer(s)
Lead service improvement whenever applicable related to account assigned to ensure account objectives scope, time, budget and quality expectations
Contribute by achieving internal & customer organizations’ KPIs, value-based outcomes to drive high customer success
Support one or more assigned customer account with a clear defined Account Support Plan
Drive with rigor & diligence by engaging internal and customer stakeholders to ensure expected deliverables & outcomes are followed and delivered on time
Conduct Operational Reviews and is responsible for the implementation of planned activities
Follow up with customer(s) on an ongoing and regular basis on all aspects of service support
Communicate with strong soft & interpersonal to relate & manage Customers and stakeholders

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Part Time Account Support Representative

The Account Support Representative works closely with car dealerships from acros...

Location

United States , Buffalo

Salary:

21.00 USD / Hour

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak, and understand English
High School Diploma or equivalent required
1 years administrative or customer service experience
Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assist others during the process
Understanding of systems, CRMs, GSuite and Microsoft Office
Must be able to remain in a stationary position for 50% or more of the work day
Ability to use computer, including typing, navigating software applications, and using a mouse or track pad

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience
Receive inbound calls from ACV customers
Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
Perform outbound calls to ACV customers as needed to resolve issues
Document activities, strategies and efforts within Salesforce
Provide pre- and post-sales support to customers to ensure consistent repeat business
Meet or exceed SLA’s to issue resolutions
Understand ACV policies and procedures
Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
Present current ACV offerings, products, services and newest features to promote business

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Parttime

Support Account Manager

As a Support Account Managers (SAM) you are key to shaping the support experienc...

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives
3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products
Ability to translate business objectives into desired outcomes and deliver best practice guidance
Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints
Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes
Excellent written and verbal communication skills
the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms

Job Responsibility

Provide leadership in the delivery of our high-touch, personalized support service to our customers
Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the Palo Alto Networks’ platform
Develop an understanding of our customer’s business and security priorities to provide technical best practice guidance and support
Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities
In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues
Deliver quarterly business reviews that communicate the value the customer is deriving from their Palo Alto Networks’ investment
Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers
Understand how customers are using their Palo Alto Networks products and provide best practices guidance in support of customer use cases and to increase their security posture
Deliver updates on product and feature enhancements
Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues

Fulltime

Account Support Representative 11:30a-8p

The Account Support Representative works closely with car dealerships from acros...

Location

United States , Buffalo

Salary:

21.00 USD / Hour

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak, and understand English
High School Diploma or equivalent required
1 years administrative or customer service experience
Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assist others during the process
Fluent Spanish a plus
Understanding of systems, CRMs, GSuite and Microsoft Office
Must be able to remain in a stationary position for 50% or more of the work day

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience
Receive inbound calls from ACV customers
Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
Perform outbound calls to ACV customers as needed to resolve issues
Document activities, strategies and efforts within Salesforce
Provide pre- and post-sales support to customers to ensure consistent repeat business
Meet or exceed SLA’s to issue resolutions
Understand ACV policies and procedures
Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
Present current ACV offerings, products, services and newest features to promote business

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Fulltime

National Account Support Specialist

The National Account Support Specialist provides overall support for client oper...

Location

United States , Tampa

Salary:

44000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess a high school diploma or equivalent
Ability to obtain and maintain all necessary state or federal licensing requirements
Minimum of one (1) year of professional-level experience utilizing Microsoft Excel and/or Google Sheets
Ability to work independently or collaborate within a group to complete assigned tasks
Computer skills including Microsoft products (Word, Excel, PowerPoint), G-Suite Products (Sheets, Docs, Slides), JD Edwards, Windows
Well organized and able to manage multiple priorities on a daily basis
Self-motivated and ability to take initiative
Excellent oral and written communication skills
Attention to detail
Thoroughness, dependability, tact, and courtesy

Job Responsibility

Serve as a representative for Diversified Maintenance in all client communications (in-person meetings, calls and email)
Provide outstanding customer service to all customers, both internal and external
Manage/support day to day operations for assigned clients
Timely monitor and respond to general emails related to assigned responsibilities
Support the Client Relations Executive, assisting with client needs and managing client-specific SLAs and KPIs
Manage daily work orders
Partner with field operators to schedule/bill tag work
Maintain master billing files
create and communicate service quotes to assigned clients
Demonstrates independent decision-making capabilities regarding day-to-day operations

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Trade Settlement Support Intern

Alter Domus is currently seeking an Intern to join the Trade Settlement Support ...

Location

Lithuania , Vilnius

Salary:

1153.00 EUR / Month

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree or pursuing university degree, preferably in Finance, Accounting, Economics or Business-related field
Basic knowledge or interest in the financial services industry and operations
Responsive, friendly, and proactive approach
Excellent written and verbal communication skills
High attention to detail
Ability to work in a high-volume, fast-paced, deadline-driven environment
Ability to meet time sensitive work requirements
Exceptional organizational and time management skills
Ability to multitask and prioritize daily workload
Microsoft Excel experience

Job Responsibility

Learn to navigate and gain proficiency with both external software systems and internal proprietary systems to retrieve reports needed to perform job duties
Coordinate with internal and external teams to ensure timely responses
Process documentation, including entering the appropriate information either by data entry or upload to the record keeping system
Demonstrate understanding of and ability to open, review and assign computer files according to directory/file path protocols
Ensure work is completed accurately and on time while tracking and escalating any issues to the appropriate business unit

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

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Account Support Intern

Job Description

Job Responsibility

Requirements

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