Account Support Analyst

• Load and maintain group information and benefit files
• Interact and provide support activities to Account Managers
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients
• Handle error management and ensure files are corrected
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates
• May assist with training new employees
• Other duties as assigned or requested

• High School Diploma/GED
• 3 years of relevant, progressive experience in the area of specialization
• Producer's License in Accident & Health required or must be obtained within 90 days of hire
• Experience in health care, insurance or sales (preferred)
• Knows and applies principles, practices and processes within the specific field or discipline
• Building higher-level knowledge and skills
• Gathers and analyzes information, designs and tests solutions to problems, and formulates plans
• Performs work that is varied and somewhat difficult
• Solves a range of problems by analyzing possible solutions using standard processes

Experience in health care, insurance or sales