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This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.
Job Responsibility
Load and maintain group information and benefit files
Interact and provide support activities to Account Managers and/or Sales Executives
Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients
Handle error management and ensure files are corrected
Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates
May assist with training new employees
Requirements
1 years of relevant, progressive experience in the area of specialization