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Account Support Analyst- Broker Experience - SES

United States, Pennsylvania 23.16 - 35.88 USD / Hour · Job Posted July 03, 2026
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Job Description

This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.

Job Responsibility

  • Load and maintain group information and benefit files
  • Interact and provide support activities to Account Managers and/or Sales Executives
  • Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients
  • Handle error management and ensure files are corrected
  • Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates
  • May assist with training new employees

Requirements

  • 1 years of relevant, progressive experience in the area of specialization
  • High School/GED

Nice to have

  • Experience in health care, insurance or sales
  • Producer License- Accident & Health
  • Associates degree

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