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Account & Supplier Risk Investigator I

accaglobal.com Logo

ACCA

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Location:
United States, Springfield

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Category:
Finance

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Contract Type:
Not provided

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Salary:

39000.00 - 54500.00 USD / Year
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Job Description:

We are a dedicated team focused on protecting our customers, partners, and business from unauthorized account access and fraudulent activity. We continuously monitor account and supplier behaviors to detect high-risk activities and take immediate action to safeguard security. In an ever-evolving landscape, flexibility is key-fraud never stops, and neither do we. Our global operations team, which includes investigators in the US, EU, and India, provides 24/7 coverage, requiring flexible scheduling. We value diverse strengths and the unique contributions of every team member. If you're passionate about making an impact with a leading consumer brand in the dynamic travel industry, this is the perfect opportunity for you.

Job Responsibility:

  • Manage multiple real-time work queues, making independent and accurate decisions regarding high-risk behaviors across Expedia Group accounts and supply partners
  • Consistently meet or exceed performance standards for productivity, quality, and efficiency
  • Stay current on trends and best practices in the account and supplier risk space
  • Identify and suggest areas where efficiency and process improvement are needed within own work area
  • Execute pre-written basic SQL queries and reporting tools (QueryBook, Splunk)
  • Participate in supplemental learning and coaching activities in office, including in-office classroom sessions when needed

Requirements:

  • Previous experience in eCommerce, risk management, KYC, or online fraud prevention is a plus
  • Strong analytical and problem-solving skills
  • Strong attention to details and ability to identify patterns
  • Familiarity with SQL, QueryBook, or Splunk is an advantage
  • Fluent in English, both verbal and written
  • Excellent interpersonal communication skills with the ability to effectively engage internal and external stakeholders
  • Self-motivated with a commitment to continuous improvement
  • Able to handle multiple assignments independently in a fast-paced environment
  • Enjoy collaborating within a creative, adaptable team in a constantly evolving organization
  • In-office presence is required during the initial 3 months of training and ramp-up phase
  • After training, you’ll transition to a hybrid schedule, including mandatory attendance in the office
  • Flexibility to work shifts, including weekends, non-business hours, and holidays
  • To be considered, internal candidates should be consistently meeting or exceeding performance expectations in their current role
What we offer:
  • medical/dental/vision
  • paid time off
  • an Employee Assistance Program
  • a wellness & travel reimbursement
  • travel discounts
  • an International Airlines Travel Agent (IATAN) membership

Additional Information:

Job Posted:
December 14, 2025

Expiration:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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