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Account supervisor

bvk

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Location:
United States , Milwaukee

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Salary:

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Job Description:

The Account Supervisor, Account Service, will contribute to the success of one or more accounts, with the core responsibility for workflow and financial management on assigned accounts. In partnership with the Account Director/VP, Account Service, the Account Supervisor will lead internal teams to deliver work that is on strategy, on time, and on budget.

Job Responsibility:

  • Develops relationships with clients and internal staff members as the lead point of contact for client workflow
  • Serves as primary client liaison on project management-related work
  • Demonstrates a deep understanding of the client’s overall business operations, brand vision, and strategy for assigned accounts
  • Delivers excellence on behalf of BVK and our clients
  • Proactively identifies areas for account improvement/growth and pivots account processes accordingly
  • In partnership with the Account Director, VP, and SVP, leads organic growth efforts of assigned accounts
  • Contribute to new business-related activities such as RFPs or pitches
  • Responsible for the financial management of assigned accounts
  • Oversees SOW development and coaches junior team members on estimating and invoicing
  • Manages the performance against SOWs and estimates to ensure the financial health of assigned accounts
  • Leads quarterly reconciliation process and monthly forecasting efforts
  • Leads billing resolution issues with clients
  • Seeks insights from past projects to optimize future work related to account efficiency and profitability
  • Oversees client project initiatives from start to finish
  • Owns project management timelines and internal communications
  • Leads client status update meetings
  • Mentors AAEs/AEs/SAEs on project management using BVK Account Service best practices
  • Direct management of junior team members on client-centric teams
  • Contributes to internal team members’ performance reviews upon request

Requirements:

  • 5-10 years of agency or comparable business/client-side experience
  • Proven success as Project Manager
  • Experience balancing multiple initiatives, clients, deadlines, and teams
  • Experience working with cross-functional teams to produce work that’s on time, on budget, and in line with the strategy
  • Experience utilizing data to drive strategy/project next steps
  • Demonstrating exceptional interpersonal skills both internally and with clients
  • Possesses a high sense of urgency
  • Has an innate sense of curiosity and willingness to learn multiple clients’ businesses and the competitive set
  • Has previously managed client budget tracking and invoicing on multiple accounts
  • Has the ability to pivot/course correct without becoming overwhelmed
  • Demonstrates exemplary organizational skills, time management & attention to detail
  • Projects confidence in front of clients and large internal teams
  • Has a desire to contribute to ongoing departmental trainings/Account Service tool development
  • Consistently seeks ways to proactively improve agency systems & processes

Additional Information:

Job Posted:
April 10, 2026

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