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Account Supervisor

fusion92.com Logo

Fusion92

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Location:
United States

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Category:
-

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Contract Type:
Not provided

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Salary:

60000.00 - 100000.00 USD / Year
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Job Description:

The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills and can lead an account and cross-functional team seamlessly. They provide day-to-day leadership of the strategic plan and ensure the end deliverable (strategy/creative/media/dev) achieves the client’s and agency’s objectives. As the go-to business partner, the Account Supervisor builds trust with and acts as an advisor to internal and external clients. This role often operates at a portfolio level, taking ownership of both revenue and client satisfaction, leading teams to capitalize on significant growth opportunities.

Job Responsibility:

  • Serve as the daily contact and “client advocate” between client and agency
  • Maintain long-term and profitable customer relationships with all levels of client management
  • Management of client communications for assigned projects, including status reports and conference reports as well as client/project billing, invoicing, and overall financials
  • Preps for and leads client meetings and reviews
  • Delivers total project ownership, including: Act as team leader to ensure integration of agency disciplines (media, strategy, creative, finance, etc)
  • Develops scopes, project briefs, change orders by working with the client and internal teams
  • Communicating project milestones, client feedback, and next steps to all relevant cross-functional team members and clients
  • Partner with Project Manager to ensure continuity between client requirements and internal efforts and to help develop and manage timelines, pacing of projects, and budget
  • Establishes client onboarding docs and case studies to inform new team members and our capabilities presentations
  • Provides competitive intelligence, trends, and strategic POVs to the client
  • Brings teams together to actively solve current project demands, to resolve any internal issues or for proactive ideation

Requirements:

  • 4-6 years of experience in an ad agency managing projects in multiple mediums, including digital, video, social, print and large-scale website maintenance
  • Bachelor's degree preferred, ideally in business administration, program management, project management, analytical management or marketing/advertising
  • Experience with “franchise” or multi-location clients is a plus
  • At least 5 years of client service or account management experience
  • Familiarity with advertising agency/digital marketing process, including strategic development, media buying and asset management, and production
  • Exceptional written and verbal communication skills
  • Ability to work and collaborate with counterparts (media, creative, developers)
  • Foundational understanding of our clients’ business and marketing knowledge
  • Proven track record of developing budgets and managing project timelines and resources
  • Ability to present ideas, projects to client without senior account support
  • Knowledge of Excel, Acrobat Professional, Smartsheet, Jira

Nice to have:

  • Experience with “franchise” or multi-location clients is a plus
  • Knowledge of management of all types of digital deliverables a plus

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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