Account Supervisor Job at H/L Agency (Oakland)

Job Description

H/L is looking for an Account Supervisor who is s well-versed in marketing strategy, agency processes, and client management, and experienced in leading teams. The Account Supervisor leads the day-to-day running of the account.

Job Responsibility

Oversee the strategic aspect of the Agency’s creative production workflow process, including opening jobs, writing creative briefs, managing creative kickoffs, and leading internal and client presentations
Manage the team (e.g., Account Coordinator, Assistant Account Executive and Account Executive) across projects
Optimize assignment of work across Account team, ensuring Agency processes are followed
Provide strategic direction for creative, media, and merchandising projects
Help manage client expectations regarding budget, scope of work, timing, schedules, and processes
Engage and provides strategic direction to the more senior clients
Delegate to team members without giving up teamwork and authority
Manage the media planning and marketing calendar development, working with the Account Director
Take an active role in strategic marketing planning, working with the Account Director
Gain a thorough understanding of the client’s business and industry
Stay up to date on the latest developments in the marketing and advertising industry, as well as industry trends relevant to the client’s business
Responsible for managing the budget
Oversee the Account Executive’s work on client budget inputs and Agency billing, and processing of invoices, job closings, and client estimates
Supervise and foster relationship with Account Executive(s), ensuring work quality and advancement
Responsible for team development, to include on-going feedback and regularly scheduled meetings to review and set goals
Manage client meeting preparation and coordination with the Account Executive
Build and maintain positive, lasting client relationships based on effectively achieving client’s marketing objectives
Manage and lead client meeting presentations
Active role in presenting to clients
Manage and mentor the Account Service team
Supervise multiple lines of business, and strengthen and develop the agency-client relationship with multiple contacts at each LOB
Provide leadership in the development of strategic plans to help grow client business and generate incremental billings and income
Continuously look for ways to test and learn new ideas on the client’s business, anticipating next steps along the way
Review client account’s profitability with the Account Director monthly
Supervise, train, and motivate team members to assure a high level of performance
Proactively identify, develop, and present strategic POVs
Evaluate creative performance based on key KPIs in the dashboard to formulate creative recommendations (i.e. pauses, top performing creative, etc)

Requirements

Bachelor's degree or equivalent experience
Minimum 5–7 years of experience demonstrating increasing responsibilities and advancement to Account Supervisor or an equivalent title
at least 1 year managing a team preferred
Agency experience preferred
Experience with various project types, including broadcast, OOH, print, digital, and social media
across creative, production, and media
Experience in leading strategic thinking across projects
Ability to identify the key aspects of the data or problems, and provide creative solutions
Proven track record in delivering measurable results through managing and executing marketing programs
Excellent written and oral communication skills
Takes initiative. Fueled by curiosity and intuition. Sense of urgency, while staying calm. Optimistic and positive. Teamwork. Resilient. Empathetic. Relationship strategist.

Nice to have

Is knowledgeable in the digital media space with a deep understanding of new media and their platforms
Has strong client-relationship and outstanding public-speaking skills
Demonstrates confidence, authority, and level-headed decision-making to the client as the agency's leadership voice on assigned accounts
Can foster strong cohesive, working, collaborative teams
Uses a creative, analytical approach to solve digital/interactive/marketing problems
Works efficiently in a fast-paced, creative environment
Is extremely organized
Has a passion for digital marketing and implementing processes to maximize efficiency

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