Account Supervisor Job at BASIC/DEPT® (Vancouver)

Job Description

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit.

Job Responsibility

Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
Liaise with clients and manage expectations
Communicate feedback & plan and manage workloads of the team
Ensure feedback requirements are met whilst staying true to the brand's values
Build a full understanding of the clients business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
Work closely with creative teams and to have oversight of all statements of work/proposals
Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
Delegate and allocate responsibilities efficiently to manage projects end-to-end
Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
Match project tasks with opportunities for development so that employee potential is utilised to the maximum
Mentor, train and manage junior account managers and apprenticeships where available
Conduct performance reviews of team members and identify areas for improvement, giving feedback

Requirements

Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role
Experience delivering a broad range of multi-channel marketing communications including digital
Extremely organized, able to talk about tools and processes used for project management
Ability to work under pressure and meet deadlines with ease and efficiency
Deep understanding of production & interactive processes
Commercially driven with experience handling budgets and timelines
Proven business development experience and success
Resource management skills and ability to handle complex / sensitive issues
Experience leading others directly or as a mentor

What we offer

A flexible, hybrid/remote working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme
15 days paid holiday annually (plus Public Holidays)
Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday
Enhanced family friendly policies to support new parents
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
Inspirational Talks, bringing the outside in with regular guest speakers and events
Learning and Development, supporting your growth with continuous opportunities to learn and advance
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

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