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Account Supervisors lead the daily management of the business — driving strategic development, coordinating projects, ensuring creative excellence, and shepherding work from idea through delivery. As our next Account Supervisor, you'll be part of the lab team, mixing strategy, creativity, and execution to produce breakthrough work.
Job Responsibility:
Lead daily account management across planning, project coordination, execution, and delivery
Build and maintain strong client relationships while gaining exposure to senior-level stakeholders
Package emails and presentations that clearly communicate strategy, creative, and media plans tailored to the audience (VP, CMO, etc.)
Partner with strategy and creative leads to align on narrative and ensure presentations tell a compelling, strategic story
Review materials through the client lens to ensure clarity, completeness, and effectiveness
Ensure flawless execution of deliverables — polished decks, complete materials, accurate media plans, and timely invoices
Steward the financial health of the account, including tracking burn against scope, reviewing A/R reports, and ensuring billing accuracy
Balance tactical execution with big-picture thinking — identifying business challenges, opportunities for growth, and smarter ways forward
Provide mentorship, guidance, and support to junior account team members when applicable
Manage up consistently, keeping leadership informed of client health, risks, and key updates
Requirements:
The knowledge, skills, and abilities typically acquired through a combo of education/formal training and 5–7 years’ work experience in account management within an integrated agency environment
Demonstrated ability to lead planning and execution of complex client initiatives
Strong financial management experience including budgeting, forecasting, and invoice oversight
Strategic thinking skills with the ability to connect day-to-day execution to broader business objectives
Exceptional written and verbal communication skills, including presentation development and storytelling
Cross-functional collaboration experience with strategy, creative, media, and production teams
Leadership and mentorship experience supporting junior team members