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Account Supervisor

TRIGGER(HOUSE

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Location:
United States , Portsmouth

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Category:
-

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Contract Type:
Not provided

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Salary:

75000.00 - 90000.00 USD / Year
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Job Description:

The Account Supervisor is a vital role with critical day-to-day client and project responsibilities. They will be the owner of client relationships, helping to create ideas that drive brand ambitions, and when ideas are executed, they will ensure that projects are delivered on time, on budget, and in scope of agreed-upon client expectations through close collaboration with the Trigger leadership group.

Job Responsibility:

  • Provide senior operational/account team with project and account support as needed
  • Act as lead contact for clients, partner vendors, and ongoing project management
  • Coordinate the integration of multiple clients & team members with an emphasis on effective communication, strong work relationships, and goal-oriented output
  • Prepare detailed project and account budgets and monitor program expenses carefully to ensure that they are completed within budget and at targeted profit levels
  • Track project status closely and keep all department leads and team members up to speed on project status and upcoming deadlines
  • Work with department leads to develop realistic project timelines that will deliver the project on time
  • Anticipate problems, identify emerging issues, and proactively work towards the smooth execution of all programs
  • Ensure that all programs are completed to the highest quality within agreed-upon budgets and timelines
  • Provide top-tier customer service to clients at all times
  • Be familiar with the client’s Master Service Agreement (MSA) and prepare all project scopes in compliance with the MSA
  • Travel to client meetings and events as outlined in the budget and scope of work
  • Help to build deeper relationships with existing clients in order to expand the business as well as uncover new relationships
  • Leverage industry knowledge and available research to become a trusted expert on client business, brands, competition, and consumers
  • Collaborate with the team to drive towards exceeding client and internal account team expectations
  • Bring innovative thinking and problem-solving daily challenges
  • Drive concept development with the leadership and creative teams (internal and external) and client brand management teams
  • Partner with the client brand management team on one-off briefs
  • Be passionately proactive about company campaigns
  • Demonstrate the highest standards in adherence to agency processes and protocols
  • Mentor members of the team to grow skills and industry knowledge
  • Help in social media efforts, competitive monitoring, and progressive planning
  • Conduct periodic regroups to bring new thinking to the company

Requirements:

  • Local to the Boston/New Hampshire area
  • Four-year college degree plus a minimum of five years of experience in the experiential marketing industry
  • At least two years of directly managing a team
  • Excellent verbal and written communication skills
  • Self-starting go-getter that needs to thrive to survive
  • Highly organized and detail-oriented
  • Strong interpersonal skills that lead to great internal staff and client relations
  • Enthusiasm, ambition, and dedication to awesomeness
  • Ability to comprehend requests accurately and respond in a professional, timely, and productive manner
  • Ability to interpret, compile, and circulate feedback from clients and colleagues in a timely and thoughtful manner
  • Able to motivate, delegate, and mediate, while being an assertive leader that’s respectful while keeping company and client objectives in sight
  • Ability to learn and implement processes
  • An interest/strong understanding in branded experiences and social media
  • Proficient with Microsoft PowerPoint/Word/Excel/Google Suite
  • Willingness to travel when needed (up to 25%)
  • A flexible schedule (weekend/holiday work occasionally required)

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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