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Robert Half Logo Robert Half · IT - Software Development

Account Supervisor/Director

United States, Minneapolis Employment contract · Job Posted June 14, 2026
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Job Description

We are looking for an experienced account and operations leader to help guide client success and strengthen day-to-day agency performance in Minneapolis, Minnesota. This role blends strategic account oversight with operational coordination, making it ideal for someone who can connect leadership priorities, team execution, and client expectations. The successful candidate will bring a strong agency background, excellent judgment, and the ability to create structure in a fast-moving environment while supporting continued growth.

Job Responsibility

  • Direct operational processes across the agency to improve workflow consistency, communication, and delivery quality
  • Partner with senior leadership to align business priorities, team capacity, and execution plans across departments
  • Coordinate cross-functional teams to keep initiatives on track, remove obstacles, and maintain momentum on key deliverables
  • Oversee a select group of client accounts, providing strategic guidance and ensuring strong service, responsiveness, and long-term partnership value
  • Monitor project progress, identify resource gaps or operational risks, and recommend practical solutions before issues escalate
  • Build and refine scalable ways of working that support agency growth and create greater accountability across teams
  • Collaborate with internal specialists to ensure campaigns and client programs are executed accurately and efficiently
  • Step in where needed to provide account support, operational leadership, and business continuity as priorities shift

Requirements

  • At least 7 years of experience in media, marketing, advertising, or an agency-based environment
  • Background in areas such as account leadership, media operations, campaign management, agency operations, or related functions
  • Strong knowledge of agency workflows, campaign delivery, client service standards, and cross-functional collaboration
  • Demonstrated success improving processes and creating more efficient, scalable operating models
  • Experience managing client relationships while working effectively with internal teams and business leaders
  • Excellent organizational, communication, and problem-solving abilities with a high level of professionalism
  • Ability to balance strategic oversight with hands-on execution in a fast-paced, entrepreneurial setting

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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