Account Supervisor

Public Relations Supervisor

The PR supervisor oversees a wide range of public relations activities, includin...

Location

United States , Minneapolis

Salary:

75000.00 - 110000.00 USD / Year ▼

Curious Plot

Expiration Date

Until further notice

Requirements

Bachelor’s degree in PR, journalism, communications, English or related field
Seven-ten years of experience in journalism or communications
Proven media relations experience
Proficiency with various technology tools including Microsoft Office suite

Job Responsibility

Deliver full breadth of public relations services including earned media, experiential marketing and events, stakeholder management, industry relations, reputation management, internal communications, issues management, influencer management and technical writing
Accountable for ensuring projects are on time, on budget and on strategy
Writing for a variety of needs/channels, such as message development, media releases, thought leadership articles, etc.
Media pitching and building media relationships
Strategic planning and development of PR campaigns
Stay abreast of current events and PR trends and tools and provide insights and POV to clients
Support issues and crisis communications
Ensure projects are on time, on budget and on strategy
Effectively manage up with supervisors
Coach, mentor and provide support for team members

What we offer

comprehensive health benefits and employee assistance programs, which may include dental, medical, vision, life insurance and more
401(k)
short term disability
long term disability
paid national holidays
parental leave
paid sick leave
paid vacation

Parttime

Account Supervisor position at Pierpont Communications, the largest independent ...

Location

United States , Houston

Salary:

Not provided

Pierpont Communications

Expiration Date

Until further notice

Requirements

8+ years experience
Agency experience or strong track record of PR/Communications, crisis and issues management and marketing
Proven leader of people and teams
Energy, energy transition, technology and healthcare industry experience are a plus

Job Responsibility

Management of client service and strategic client accounts
Participating in new business development system
Promoting the firm in the marketplace
Oversight/supervision of direct reports
Thrive in an entrepreneurial atmosphere that promotes teamwork, participation, and empowerment
Acts as a team leader and facilitator and fosters an open exchange of views on different issues
Empowers direct reports to provide input that increases the quality of decisions
Be genuinely interested in learning from diverse viewpoints and proactively seek feedback

What we offer

Incentive compensation program
401k match
Profit sharing

Fulltime

Supervisor, Safety

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

Singapore , Singapore

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

6+ years of progressive experience in a customer service or an operations role
3 years in a role directly managing staff & the employee lifecycle
Demonstrable experience in driving improved performance of teams as a line manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
Ability to multi-task and adapt to new tasks and responsibilities as needed
Ability to work weekend days and public holidays, as well as early morning / evening shifts
Good leadership and team management skills
Strong communication skills
Organized and resourceful

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
must be able to create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
Drive performance at the specialist, team, and service level
Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
Manage both specialist and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
Share input and recommendations about service target setting

Fulltime

Integrated Account Supervisor

The Integrated Account Supervisor is responsible for cultivating and nurturing s...

Location

United States , San Antonio

Salary:

Not provided

K Harvey Brand Partners

Expiration Date

Until further notice

Requirements

Bachelor’s degree in public relations, advertising or a related subject from an accredited four-year college or university
Minimum 7 years’ experience in public relations, advertising, communications, digital and social media, or a combination thereof
Must have strong writing skills
Class C driver’s license

Job Responsibility

Cultivating and nurturing strong working relationships with clients
Developing and implementing effective, integrated communications strategies, goals and tactics
Planning and executing successful campaigns
Fostering solid working relationships with key media contacts and outlets
Analyzing and reporting campaign performance
Creates and executes focused, cost-effective, results-oriented integrated communications programs for a variety of clients
Fully understands and recommends integrated agency services – media, creative, research, strategic planning, public relations, public affairs and promotions
Provides strategic recommendations to assigned accounts by combining thorough industry knowledge and competitive intelligence with consumer insights
Possesses financial management and supervisory skills
basic understanding of cost management in a communications-agency context

Fulltime

Operations Lead

This position works out of our Rexdale Canada location where we produce Hellmann...

Location

Canada , Rexdale, Ontario

Salary:

84900.00 - 127300.00 CAD / Year

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Business, or other related field
5 years supply chain experience with time spent in a manufacturing environment
Previous experience directly supervising others
Understanding of safety, quality, GMP, and housekeeping requirements
Ability to troubleshoot and solve complex problems, strong analytical and technical thought process
Proficiency in written and verbal communication skills, as well as effective presentation skills
Ability to strategize and yield creative solutions to complex problems

Job Responsibility

Maintain safe systems of work within your team
Facilitate the performance and development of a team of 3 salaried supervisors and hourly employees
Drive leadership through people management, discipline, development, promotions, and motivation within a changing environment
Drive continuous improvement initiatives to achieve productivity goals
Lead and direct process improvement, problem solving, and crisis management for operational issues
Deliver key operational goals, including safety, quality, cost, operating plant efficiency, and waste reduction
Driving consistency in business agenda’s, performance, accountability, and morale across all shifts

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in benefits plan (health insurance including prescription drug, dental, and vision coverage
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits)

Fulltime

Director, Command Center Communications

The Director, Command Center Communications is responsible for the development a...

Location

United States , Bethesda

Salary:

126900.00 - 175000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8-10+ years’ experience in communications – ideally in a high-paced, reactive environment – demonstrating a pattern of exceptional performance
4-year degree from an accredited university in Communications or related major OR 8+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing global communications vehicles, including editorial oversight and content management for websites, email distribution
Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs
Possess exceptional written and oral communication skills, can develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
Strong personal leadership, organizational, relationship-building and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence, enthusiasm and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience with transformational change management, including large-scale, global systems deployment a plus

Job Responsibility

Responsible for the development and execution of Command Center communications strategy in support of Marriott’s digital and technology product transformations
Advance the communication strategy for the Command Center, including leading the overall communications approach, creating communications templates, tracking and messaging known issues, establishing review and approval processes and coordinating with program and continent communications leads and with other engaged disciplines
Leverage the BTO Communications tools and platforms to ensure the timely flow of information from the Command Center to hotels in the Launch phase of their deployment journey
Be a critical business partner to project, initiative and discipline leaders, ensuring key information is delivered to hotels
Work with the Sr. Director, Communications and Stakeholder Engagement to establish and execute strategies to identify, implement and continually monitor and improve the effectiveness of Command Center communications
Develop and manage Command Center communications content creation, review + approval and distribution processes
Establish processes and templates to enable content creation and delivery by Command Center staff during off-hours
Support the Sr. Director, Command Center to ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch
Partner with the BTO Communications leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate
Manages execution of overall Command Center communications strategy, ensuring implementations are consistent in processes, tools and services provided to customers with the overall BTO change management and communication strategy

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance
paid sick leave
PTO
holidays

Fulltime

Director of Software Support

The Director of Software Support will efficiently oversee assigned Software Supp...

Location

United States , Strongsville

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

8+ years in customer support/customer operations, with 3-5+ years in leadership roles
Proven track record building and scaling high-performing, multi-tier support teams
Experience managing KPIs such as CSAT, SLA, FCR, etc.
Experience implementing and optimizing support platforms like Salesforce Service Cloud, and Genesys Salesforce Softphone
Expertise in process design, workflow optimization, and escalation management
Data driven mindset with advanced reporting, forecasting, and workforce planning experience
Strong cross-functional collaboration with Product, Development, Implementation, Education, and Customer Success teams
Background in SaaS or technology environments with experience in troubleshooting
Demonstrated ability to drive continuous improvement, automation, and self-service initiatives
Excellent leadership, communication, and problem-solving skills with both customers and coworkers

Job Responsibility

Lead, mentor, and develop a high-performing Software Support organization, including Managers, Supervisors, and Support Representatives
Establish clear performance objectives, KPIs, and departmental goals
ensure consistent tracking, accountability, and successful execution
Serve as the voice of the customer across the organization, advocating for client needs and ensuring feedback informs product development and service enhancements
Partner cross-functionally with Product, Engineering, Operations, and other department leaders to drive process improvements, streamline communication, and accelerate issue resolution
Provide support for complex or escalated client issues, ensuring timely and comprehensive resolution
Oversee attendance, performance management, and all HR-related matters for the Support organization
Ensure accurate documentation and communication of product defects and enhancement requests to Analyst Role/Development through established processes and systems
Maintain deep expertise in product functionality, new modules, and relevant industry trends to guide team performance and strategic direction
Oversee the accurate tracking and documentation of customer interactions within phone systems, ensuring compliance with SOPs and quality standards

What we offer

Medical, Dental, Vision, 401K, employee perks and much more
manicures and pedicures in the office
massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour
top-notch workout facility, fitness classes and free personal training
game room complete with table tennis, foosball, and video game systems
full kitchen, free coffee and specialty flavors, soft drinks, and snacks
tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year
paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental
discounts on pet, home, and auto insurance through Liberty Mutual

Fulltime

Operations Supervisor, Crisis & 988

The Crisis & 988 Operations Supervisor performs a variety of technical and profe...

Location

United States , Jacksonville

Salary:

63000.00 USD / Year

United Way

Expiration Date

Until further notice

Requirements

Bachelor’s degree in social work, sociology or related field preferred
Crisis, screening and suicide prevention work experience highly desirable
Minimum 3 years experience in the human services, social work, or customer services field required
Must be able to pass and maintain Level II Background screening
High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems
Able to troubleshoot basic technical issues
Adaptable and able to move with change while maintaining a positive attitude
Self-directed to take initiative in follow-up and resolution of daily issues
Active listening and interviewing skills
Ability to conduct approved suicide assessment

Job Responsibility

Supervise Crisis & 988 Specialists and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed
Review call recordings and documentation in collaboration with the 988 Team Leads and assist in providing coaching and training to existing staff according to identified training needs
Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions
Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift
Keep all activities in line with United Way’s values and contribute to the positive culture of United Way of NE Florida
Contribute to the overall effectiveness of 988 by completing all other tasks as assigned
Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment
Maintain acceptable level of contact handling and customer service performance as described by 988 training standards
Ensure all established 988 policies and procedures are adhered to by call center staff
Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities

Fulltime

Select Country

Account Supervisor - Crisis & Issues Management

DKC

Location:
United States , New York

Category:
Public Relations

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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