Account Supervisor - Crisis & Issues Management Jobs

DKC

Location:
United States, New York

Category:
Public Relations

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 USD / Year

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Job Description:

The Account Supervisor – Crisis & Issues Management will play a pivotal role in guiding clients through reputation-sensitive situations, crisis events, and ongoing risk management. This position requires a strategic thinker with a hands-on approach to managing client relationships, crafting and executing crisis communications strategies, and providing counsel on mitigating risks and responding to public issues. The ideal candidate will have experience in managing high-pressure situations, leading cross-functional teams, and delivering clear, concise communication under tight deadlines.

Job Responsibility:

Crisis Communication Strategy: Lead and develop crisis communication plans for clients, including media statements, Q&As, and stakeholder messaging
Client Management: Serve as the day-to-day lead for clients facing complex crisis situations, providing strategic counsel and guidance
Media Relations: Work closely with media to handle crisis response, conduct outreach, and manage inquiries
Monitoring & Reporting: Oversee issues monitoring and reporting to track emerging issues that could affect client reputation
Internal Collaboration: Partner with internal teams (social media, digital, legal, and executives) to develop integrated crisis communications responses
Training & Preparedness: Assist in the development and facilitation of media training, crisis simulations, and internal readiness programs for clients
Risk Assessment: Identify and assess potential reputational risks and develop proactive solutions to mitigate them
Team Leadership: Mentor and provide guidance to junior team members while collaborating with senior leadership to drive account strategy

Requirements:

5+ years of PR agency experience, with a strong focus on crisis and issues management, media relations, and reputation management
Proven ability to manage high-pressure situations and provide clear, decisive counsel in real-time
Strong written and verbal communication skills with the ability to craft compelling narratives under tight deadlines
Ability to develop and implement crisis communication plans, including risk assessments, stakeholder messaging, and media strategies
Experience working with senior executives and cross-functional teams to navigate complex challenges
Strong organizational and project management skills, with the ability to manage multiple clients and deadlines simultaneously
Ability to work independently, with a strategic mindset and attention to detail

Nice to have:

Media training experience and familiarity with crisis simulation exercises is a plus
A deep understanding of crisis communications principles, including reputational risk, social media management, and government affairs
Familiarity with crisis communication tools and media monitoring platforms

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

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Account Supervisor - Crisis & Issues Management

DKC

Location:United States, New York

Category:Public Relations

Contract Type:Not provided