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Randstad is looking for an Account Specialist to join our team in Solihull (B92 8NW) to ensure the smooth running of operations for a high-profile key account. This is a prestigious role where you will be embedded within the client's environment, acting as the primary face of Randstad to both our professional workforce and senior stakeholders. This isn't just about administration; it's about high-level client management and operational excellence. If you have the pace, confidence, and service-driven mentality to manage a large-scale workforce, this is your next career move.
Job Responsibility:
Ensure seamless service delivery and maintain elite-level relationships
End-to-end management of the temporary workforce and the client's daily requirements
High-Level Client Management - act as a trusted partner, attend planning meetings, engage with stakeholders at all levels to assess requirements and deliver on agreed SLAs
Worker Management - oversee the candidate journey from start to finish, including delivering praise and rewards, managing Return to Works, conducting OTI's and handling disciplinary warnings
Operational Visibility - conduct regular floorwalks to maintain high visibility and build strong relationships with the temporary workforce
Problem Solving - manage all queries from allocated areas, including health and safety investigations and addressing any allegations or concerns with professionalism
Strategic Growth - proactively identify sales opportunities and growth potential for the wider Randstad business through daily stakeholder interactions
Requirements:
Confident communicator who thrives under pressure
Pace and Confidence - enjoys working in a high-speed environment and can navigate complex situations with ease
Service Excellence - client-first mindset and track record of building long-term professional relationships
Detail Oriented - strong administrative skills and ensures all systems and compliance requirements are kept up to date
Experience - previous experience in temporary recruitment or high-volume account management is useful but not essential
attitude and ability to engage at a high level are what matter most
What we offer:
Professional Development - dedicated support and training to help you reach your career ambitions
Competitive Benefits - access to a fantastic company benefits package and a vibrant team culture
Convenience - free onsite parking and excellent public transport links to our Solihull site