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Randstad Logo Randstad · Customer Service

Account Specialist

Canada, Mississauga Employment contract 60000.00 - 70000.00 CAD / Year · Job Posted May 27, 2026
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Job Description

Our client, a leading company in the chemical industry, is seeking a dedicated Customer Account Specialist to join their energetic team in Mississauga. In this customer care role, you will be the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. This permanent position offers a competitive salary of $60,000+ along with a flexible daytime office schedule, making it an incredible opportunity for a professional looking for career stability and growth.

Job Responsibility

  • Handle incoming customer inquiries promptly and determine their specific needs in a professional manner
  • Respond to inquiries regarding existing orders, including tracking shipments and providing accurate delivery timelines
  • Initiate strategic outbound calls to existing and potential customers to strengthen partnerships and drive account satisfaction
  • Enter client sales orders accurately into the customer care system to ensure flawless order processing
  • Participate actively in targeted telephone sales campaigns to promote chemical products and identify new account opportunities
  • Work cooperatively with other internal departments, such as logistics and finance, to ensure seamless customer care workflows
  • Maintain meticulous account records and document all client interactions within the customer care database

Requirements

  • Bachelor's degree from an accredited post-secondary institution is required for this role
  • Hands-on experience or working knowledge of SAP systems is considered a strong asset for order entry and tracking
  • Proven experience in a customer care, account coordination, or corporate client relations environment
  • Familiarity with or a strong interest in learning the logistics, manufacturing, or chemical industry sectors
  • Ability to work reliably on-site at the Mississauga office location under a stable daytime schedule
  • Legal entitlement to work full-time in Canada for our recruitment agency's client

Nice to have

  • Hands-on experience or working knowledge of SAP systems is considered a strong asset for order entry and tracking
  • Familiarity with or a strong interest in learning the logistics, manufacturing, or chemical industry sectors

What we offer

  • Competitive annual salary starting at $60,000+ based on industry experience
  • Comprehensive group benefits package protecting your health, dental, and overall well-being
  • Generous vacation allowance featuring 3 weeks of paid time off annually
  • Registered Retirement Savings Plan (RSP) matching program to help you invest in your future financial health
  • Highly desirable flexible daytime office schedule ensuring excellent work-life balance
  • Safe, modern, and collaborative office environment located in the heart of Mississauga
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