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Account Specialist

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Mexico , Mexico City

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Account Specialist executes the merchandising of group, contract, business transient and/or extended stay sales opportunities by using Marriott’s sales information systems and technology. The role serves as the point of contact between customers, ASO Sales Managers and Directors, hotels, and internal stakeholders, providing dedicated administrative and transactional sales support. In this role, the Account Specialist supports sales execution and customer satisfaction by ensuring inquiries are handled in a timely and efficient manner, systems are kept up to date, and business is transitioned accurately to hotels. The Account Specialist supports Account Managers and/or Directors in meeting internal and external customer expectations The Account Specialist role supports deployed and non‑deployed accounts and prospect accounts within the ASO portfolio. The position provides operational and administrative support to account leaders and hotels in accordance with ASO processes and guidelines.

Job Responsibility:

  • Execute and support sales activities aligned to account strategies and sales plans as directed by Account Managers and/or Account Directors
  • Support preparation of proposals, presentations, responses, and customer materials using approved tools and templates
  • Collaborate with leaders and sales to maximize account value
  • Act as support between ASO and hotels to ensure all parties are fully informed
  • Assist in the organization of customer events and engagement activities
  • Gather and organize competitive or market intelligence as directed
  • Understand industry processes (pricing, RFPs, proposals) and legal considerations
  • Execute Marriott’s Customer Service Standards and Brand Standards
  • Evaluate, qualify and respond to leads in a professional and timely manner
  • Act as the liaison between customers, ASO leaders, and hotel(s) to support proposal delivery, booking conversion, and transition of confirmed business
  • Maintain accurate and up‑to‑date data across required sales systems and databases
  • Ensure business is transitioned to designated property appropriately and in a timely manner for proper service
  • Provide service support to customers to facilitate group room, catering, and event bookings in alignment with ASO direction
  • Participate on project and account teams, executing activities that support strategic account management and team-based sales models
  • Join sales managers on sales calls, as appropriate
  • Support strategic account plans and participate in funnel and business review meetings as requested
  • For assigned accounts, provide proactive account management with primary focus on the group segment, catering and events
  • For prospect group and events opportunities in the market, provide proactive account management with primary focus on the total revenue generation on room, catering and events
  • Provide sales program/event coordination, reporting support, and/or general administrative support, as needed
  • Develop and maintain effective working relationships with internal and external customers by providing professional and responsive service
  • Maintain working knowledge of Marriott brands, regional hotel offerings, and competitor landscape
  • Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting
  • Assist with the closing of business opportunities to ensure team and departmental goals are met
  • Generate and organize sales reports utilizing internal data systems
  • Support operating budgets and venue targets to support the ASO business plan
  • Monitor and evaluate ASO office processes and procedures
  • recommend improvements as necessary
  • Prepare and analyze standard sales reports and statistics
  • Support tracking and reporting of group and catering booking fees in coordination with ASO leadership and accounting teams
  • Use standard software applications such as MS Office, SFAWeb|CI/TY, MRDW, etc.
  • Act decisively to recover from mistakes
  • Act independently to improve and increase skills and knowledge
  • Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge
  • Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization
  • Work effectively in a virtual team-based environment
  • Assist in the onboarding of intern and new team members
  • Prepare, edit and proofread written documents to ensure accuracy and completeness
  • Express oneself clearly, concisely and effectively through written and verbal communications
  • Approach opportunities with a positive, open-mind
  • Display creativity and innovation to identify opportunities to improve departmental processes and programs
  • Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards
  • Maintain confidentiality of proprietary materials and information
  • Perform special projects and other duties, as assigned
  • Is fully conversant with required systems, tools, and technical equipment and follows established procedures
  • Takes ownership of adherence to Marriott International standards and Business Conduct guidelines
  • Performs other duties as assigned to meet business needs and support teamwork

Requirements:

  • Preferred 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
  • Experience in hospitality, group sales, reservations, or sales support preferred
  • Strong preference for candidate who speaks English

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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