Account Specialist Job at Marriott Bonvoy (Mexico City)

Job Description

The Account Specialist executes the merchandising of group, contract, business transient and/or extended stay sales opportunities by using Marriott’s sales information systems and technology. The role serves as the point of contact between customers, ASO Sales Managers and Directors, hotels, and internal stakeholders, providing dedicated administrative and transactional sales support. In this role, the Account Specialist supports sales execution and customer satisfaction by ensuring inquiries are handled in a timely and efficient manner, systems are kept up to date, and business is transitioned accurately to hotels. The Account Specialist supports Account Managers and/or Directors in meeting internal and external customer expectations The Account Specialist role supports deployed and non‑deployed accounts and prospect accounts within the ASO portfolio. The position provides operational and administrative support to account leaders and hotels in accordance with ASO processes and guidelines.

Job Responsibility

Execute and support sales activities aligned to account strategies and sales plans as directed by Account Managers and/or Account Directors
Support preparation of proposals, presentations, responses, and customer materials using approved tools and templates
Collaborate with leaders and sales to maximize account value
Act as support between ASO and hotels to ensure all parties are fully informed
Assist in the organization of customer events and engagement activities
Gather and organize competitive or market intelligence as directed
Understand industry processes (pricing, RFPs, proposals) and legal considerations
Execute Marriott’s Customer Service Standards and Brand Standards
Evaluate, qualify and respond to leads in a professional and timely manner
Act as the liaison between customers, ASO leaders, and hotel(s) to support proposal delivery, booking conversion, and transition of confirmed business
Maintain accurate and up‑to‑date data across required sales systems and databases
Ensure business is transitioned to designated property appropriately and in a timely manner for proper service
Provide service support to customers to facilitate group room, catering, and event bookings in alignment with ASO direction
Participate on project and account teams, executing activities that support strategic account management and team-based sales models
Join sales managers on sales calls, as appropriate
Support strategic account plans and participate in funnel and business review meetings as requested
For assigned accounts, provide proactive account management with primary focus on the group segment, catering and events
For prospect group and events opportunities in the market, provide proactive account management with primary focus on the total revenue generation on room, catering and events
Provide sales program/event coordination, reporting support, and/or general administrative support, as needed
Develop and maintain effective working relationships with internal and external customers by providing professional and responsive service
Maintain working knowledge of Marriott brands, regional hotel offerings, and competitor landscape
Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting
Assist with the closing of business opportunities to ensure team and departmental goals are met
Generate and organize sales reports utilizing internal data systems
Support operating budgets and venue targets to support the ASO business plan
Monitor and evaluate ASO office processes and procedures
recommend improvements as necessary
Prepare and analyze standard sales reports and statistics
Support tracking and reporting of group and catering booking fees in coordination with ASO leadership and accounting teams
Use standard software applications such as MS Office, SFAWeb|CI/TY, MRDW, etc.
Act decisively to recover from mistakes
Act independently to improve and increase skills and knowledge
Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge
Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization
Work effectively in a virtual team-based environment
Assist in the onboarding of intern and new team members
Prepare, edit and proofread written documents to ensure accuracy and completeness
Express oneself clearly, concisely and effectively through written and verbal communications
Approach opportunities with a positive, open-mind
Display creativity and innovation to identify opportunities to improve departmental processes and programs
Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards
Maintain confidentiality of proprietary materials and information
Perform special projects and other duties, as assigned
Is fully conversant with required systems, tools, and technical equipment and follows established procedures
Takes ownership of adherence to Marriott International standards and Business Conduct guidelines
Performs other duties as assigned to meet business needs and support teamwork

Requirements

Preferred 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
Experience in hospitality, group sales, reservations, or sales support preferred
Strong preference for candidate who speaks English

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