Account specialist

• Manage both inbound and outbound calls in a professional contact center environment
• Provide high-quality service by addressing inquiries and resolving account issues promptly
• Build rapport with clients and internal stakeholders to ensure a seamless remediation process
• Conduct meticulous reviews of customer files to identify discrepancies or missing data
• Follow end-to-end procedures for Business Account compliance and documentation
• Navigate multiple software platforms simultaneously to update records in real-time
• Ensure all prepared documentation accurately reflects the intentions of the client and the business

• 1+ years of relevant experience, ideally within a banking or financial services contact center
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM tools
• Fluent in English with exceptional verbal and written communication skills
• comfortable with high-volume phone work
• Strong organizational skills with the ability to thrive in a fast-paced environment and navigate ambiguous business problems

Familiarity with KYC (Know Your Customer) or KYB (Know Your Business) requirements is highly preferred

• Brand Value: Gain experience working for a top-tier Canadian bank
• Career Growth: High possibility of contract extension and potential for permanent placement based on performance
• Comprehensive Training: Benefit from a structured 2-week training period to set you up for success
• Supportive Environment: Work within a collaborative team of 12 professionals with a culture focused on excellence