Account Specialist, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Shanghai

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Account Specialist executes the merchandising of group, contract, business transient and/or extended stay sales opportunities by using Marriott's sales information systems and technology. The role serves as the point of contact between customers, GSO/ASO Sales Managers/Directors and the properties. In this role, the Account Specialist utilizes sales techniques to maximize revenue and build customer loyalty.

Job Responsibility:

Execute merchandising of group, contract, business transient and/or extended stay sales opportunities
Serve as point of contact between customers, GSO/ASO Sales Managers/Directors and properties
Execute and support account strategies and sales plans
Support preparation of tailored solutions and proposals to customer needs in Greater China
Collaborate with leaders and sales to maximize account value
Assist in organization of customer events and engagement activities
Evaluate, qualify and respond to leads in a professional and timely manner
Act as liaison between customer and hotel(s) to present rate proposals and close sales
Provide proactive account management for assigned accounts
Generate and organize sales reports utilizing internal data systems

Requirements:

4-year degree from an accredited university OR High School diploma or equivalent required
Minimum of 2 years' experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management
Experience with sales information systems and technology
Knowledge of industry processes (pricing, RFPs, proposals) and legal considerations
Proficiency with standard software applications such as MS Office, SFAWeb|CI/TY, MRDW

Nice to have:

Experience in virtual team-based environment
Ability to navigate organizational structures to achieve collaboration
Creativity and innovation to improve departmental processes
Positive, open-minded approach to opportunities

What we offer:

Opportunities for associates to grow and succeed
Equal opportunity employer
Celebration of unique backgrounds and diversity
Non-discrimination policy

Additional Information:

Job Posted:
November 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Specialist