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The Account Specialist is responsible for supporting strategic sales and account associates in the growth and retention of existing accounts as well as mentoring team members.
Job Responsibility:
Builds external relationships with existing accounts, members, and brokers
Develops understanding of client needs and priorities
Manages complex sales, claims, and benefit issues by researching, resolving, and responding to accounts, members and brokers
Conducts meetings with clients to educate, promote, persuade, and drive opportunities for additional growth and product sales
Communicate with internal partners to assist with upselling
Partners with sales support associates on request for proposal (“RFP”) responses to brokers and groups
Updates systems for proposal and sales activities
Collaborates with internal stakeholders to meet and exceed client expectations
Supports internal and external client reporting, as needed
Acts on behalf of Strategic Account associate to respond to client needs, as necessary
Mentors, coaches, and trains junior-level and/or new support staff
Requirements:
Requires a BA/BS and a minimum 3 years of related experience
or any combination of education and experience which would provide an equivalent background
Sales license required or the ability to obtain within 60 days of hire
Nice to have:
Strong organizational skills to manage time efficiently, handle multiple responsibilities, and meet deadlines effectively
Strong analytical and decision-making abilities to research and resolve high-profile sales and claims issues
Prior sales experience in the healthcare industry
What we offer:
merit increases
paid holidays
Paid Time Off
incentive bonus programs (unless covered by a collective bargaining agreement)