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Account Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Mason

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an Account Specialist to join a client-focused team in Mason, Ohio on a contract basis with the potential for a permanent position. This role is ideal for someone who combines strong customer support instincts with administrative accuracy and a solid understanding of accounting-related processes. The position will serve as a key resource for clients and internal partners by helping maintain account information, supporting reporting needs, and encouraging successful product use.

Job Responsibility:

  • Maintain accurate customer and account records in internal platforms, ensuring information remains current and reliable
  • Prepare recurring and ad hoc reports for clients and internal stakeholders, organizing data clearly and delivering it on schedule
  • Provide ongoing administration of account-related systems and tools to support daily client operations
  • Conduct or assist with client education sessions to help users understand available services, tools, and best practices
  • Partner closely with sales and account management teams to address client questions and support overall account growth
  • Collaborate with cross-functional departments to resolve issues, coordinate service needs, and improve the client experience
  • Support the onboarding process for new clients by helping set up accounts, organizing required information, and guiding early-stage activities
  • Make outbound calls to clients to strengthen engagement, increase product usage, and promote long-term satisfaction

Requirements:

  • Experience with accounts payable, accounts receivable, billing, and general accounting support functions
  • Knowledge of account reconciliation practices and the ability to identify and resolve discrepancies
  • Strong attention to detail with experience managing sensitive customer or financial data accurately
  • Ability to communicate effectively with clients and internal teams in both written and verbal formats
  • Comfortable creating reports and working with data to support client service and business needs
  • Proven ability to manage multiple priorities in a fast-paced, service-oriented environment
  • Experience supporting customer success, account support, or client-facing operations is preferred
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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