Account Specialist GSO

• Execute the merchandising of group, contract, business transient and/or extended stay sales opportunities using Marriott’s sales information systems and technology
• Serve as the point of contact between customers, GSO Sales Managers/Directors and the properties
• Use sales techniques to maximize revenue and build customer loyalty
• Evaluate, qualify and respond to leads in a professional and timely manner
• Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale
• Generate contracts to finalize sales transactions
• Ensure business is transitioned to designated property appropriately and in a timely manner for proper service
• Provide service to customers to grow account share on behalf of MI, across the enterprise
• Participate on project and account teams, executing activities that support strategic account management and team-based sales models
• Join sales managers on sales calls, as appropriate
• Provide sales program/event coordination, reporting support, and/or general administrative support, as needed
• Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting
• Assist with the closing of business opportunities to ensure team and departmental goals are met
• Generate and organize sales reports utilizing internal data systems
• Support operating budgets and venue targets to support the GSO business plan
• Monitor and evaluate GSO office processes and procedures
• recommend improvements as necessary
• Use standard software applications such as MS Office, SFAWeb|CI/TY, MRDW, etc.
• Prepare, edit and proofread written documents to ensure accuracy and completeness
• Express oneself clearly, concisely, and effectively through written and verbal communications
• Approach opportunities with a positive, open mind
• Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards
• Maintain confidentiality of proprietary materials and information
• Perform special projects and other duties, as assigned

• High School diploma or equivalent required
• Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
• English (fluent with business proficiency)
• Additional language skills preferred
• Basic Computer Skills
• Mathematical Reasoning
• Oral Comprehension
• Reading Comprehension
• Writing

Additional language skills preferred