Account Specialist-Global Sales (Coordinator) Job at Marriott Bonvoy (Mexico City)

Job Description

The Account Specialist GSO executes the merchandising of group, contract, business transient and/or extended stay sales opportunities by using Marriott’s sales information systems and technology. The Sales Merchandiser GSO serves as the point of contact between customers, GSO Sales Managers/Directors and the properties. In this role, the Account Specialist GSO utilizes sales techniques to maximize revenue and build customer loyalty. In addition, this position has direct accountability for select transactional sales activities for a designated number of group and corporate accounts. Assisting in all the activities related to the Account Team Base Selling Model.

Job Responsibility

Evaluate, qualify and respond to leads in a professional and timely manner
Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and close the sale
Generate the follow up and submission of contracts to finalize sales transactions (both group and transient business)
Ensure business is transitioned to designated property appropriately and in a timely manner for proper service
Provide service to customers to grow account share on behalf of MI, across the enterprise (Marriott Enterprise and Milux)
Participate on project and account teams, executing activities that support strategic account management and team-based sales models
Support managers and-or directors on sales calls, as appropriate
For assigned accounts, provide proactive account management support with primary focus on both the transient and group segments
Provide support for sales program/event coordination
Act as liaison communication with Travel Counselors of the TMC´S and sales activities support
Support in the management of special projects
Support on Process of Wholesaler ID #s for wholesalers or new products and tools as applicable
Establish and maintain complete and up-to-date lead response information in SFAWeb/CI/TY and alternate information systems to ensure accurate reporting
Assist with the closing of business opportunities to ensure team and departmental goals are met
Generate and organize sales reports utilizing internal data systems
Support operating budgets and venue targets to support the GSO business plan
Monitor and evaluate GSO office processes and procedures
recommend improvements as necessary
Provide reports of focus accounts
Participate in account mapping
Participate in pricing processes
Assure that customers profiles are updated, supporting as required
Support sales managers and directors with the implementation of sales strategies across all segments
Participates and supports the Manual Adjustment processes at the end of each quarter
Use standard software applications such as MS Office, SFAWeb/CI/TY, EMPOWER, MRDW, Tableau, Microsoft Teams, etc
Act decisively to recover from mistakes
Act independently to improve and increase skills and knowledge
Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge
Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization
Work effectively in a virtual team-based environment
Work collaboratively to support #Milux positioning and selling

Requirements

High School diploma or equivalent required
Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk or related professional area OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required
Ability to develop reports, business correspondence, read, understand policy and procedures manuals
Ability to communicate effectively with all levels of internal and external customers
Attention to detail and accuracy
Knowledge on RFP and data base administration
Ability to work well as a team
Ability to work under pressure and meet deadlines in a timely manner
Time management and organizational skills, under heavy workloads with frequent interruptions, with the ability to react positively to job pressure and changing priorities
Strong proficiency in both English and Portuguese
Spanish as preferential
Technical skills: Microsoft Outlook (Excel, PowerPoint, Word, Access), Office 365 including Skype for Business

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Account Specialist-Global Sales (Coordinator)

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