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Sentry Logo Sentry · Insurance

Account Specialist - Commercial Lines

United States, Stevens Point 52100.00 - 78100.00 USD / Year · Job Posted March 20, 2026
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Job Description

As an Account Specialist with Sentry, you’ll serve as a relationship builder to customers and internal partners to develop positive relationships with assigned accounts or regions.

Job Responsibility

  • Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory
  • Act as a relationship builder by using a combination of soft skills to connect with internal teams, customers and agents to form positive relationships
  • Partners with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage)
  • Makes detailed decisions, and understands business risks and consequences of them
  • Serve as primary point of contact and owner of all service-related items, such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems
  • Provide proactive service needs to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, and audits
  • Creates new and renewal applications to these smaller businesses
  • Act as a relationship builder and liaison between sales producer, underwriting, other internal departments, and/or customers or agents in gathering of underwriting requirements and customer documents/signatures

Requirements

  • Associate degree or equivalent work experience
  • 2+ years of related work experience
  • Property & Casualty License required
  • if not currently licensed, must obtain within 120 days of hire
  • Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines
  • Ability to interpret and apply internal practices, commercial insurance concepts and underwriting guidelines
  • Ability to work independently and able to manage individual time among competing priorities
  • Ability to travel on a limited basis to attend team meetings and/or to meet prospects or current customers
  • Strong PC skills and ability to quickly learn a variety of software applications
  • Composure, strong customer service skills and ability to build and maintain relationships is key
  • Ability to balance multiple priorities in a fast-paced work environment and work independently with little direction

What we offer

  • Sentry is happy to offer flexibility through a scheduled Hybrid work model
  • In-office workspace and materials for your home office
  • Laptop provided prior to start
  • Meal Subsidy available for associates who report to an office
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
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