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1Password Logo 1Password · Customer Service

Account Specialist, Activation

United Kingdom · Job Posted February 21, 2026
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Job Description

The Account Specialist, Activation plays a crucial role in empowering our very small business customer base as they onboard, adopt, and realize value from 1Password. In this role, you’ll engage with a high volume of customers through a pooled portfolio model, delivering timely, high-impact assistance that drive successful deployment and activation of 1Password products.

Job Responsibility

  • Support a large, pooled portfolio of customers, partnering closely with admins and account owners to understand their goals, guide deployment, and establish healthy usage habits that deepen activation of 1Password.
  • Deliver high-impact, time-bound engagements across onboarding, activation, and value milestones, ensuring customers receive the right level of guidance at scale through our pooled portfolio model.
  • Host and moderate 1:many training webinars, guiding groups of customers though best practices, and configuration to support successful onboarding and activation at scale
  • Respond to inbound customer requests in a timely and professional manner, providing clear guidance, resolving issues efficiently, and ensuring a quality customer experience
  • Monitor customer health, addressing signals of risk or opportunity by executing the appropriate playbooks at key intervention points to drive successful outcomes.
  • Act as a teacher, empowering and coaching customers to successfully launch and adopt core functionality, and use our self-serve resources
  • Surface trends, and common themes to help evolve and refine our digital/scaled engagement model
  • Champion the voice of our VSB customers, advocating internally for customer-informed product enhancements, features requests, and experience improvements
  • Collaborate cross-functionally with internal teams such as Solutions, Growth, Renewals, Community, and Support to ensure customer needs are addressed quickly across their lifecycle

Requirements

  • 2+ years in a Customer success, Account Management, or related role preferably in a SaaS environment
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and demands.
  • You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights
  • You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what”
  • You are a team player, an effective collaborator, and a self-starter
  • Ability to context switch and manage multiple projects and customer engagements simultaneously
  • Ability to communicate effectively across written and verbal channels, tailoring messages for different audiences and segments
  • Strong interpersonal skills with a demonstrated ability in building customer relationships

Nice to have

  • Experience with 1Password and/or cybersecurity related experience
  • Experience with Salesforce, Gainsight etc. or related

What we offer

  • Maternity and parental leave top-up programs
  • Competitive health benefits
  • Generous PTO policy
  • RSU program for most employees
  • Retirement matching program
  • Free 1Password account
  • Paid volunteer days
  • Peer-to-peer recognition through Bonusly
  • Remote-first work environment
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