Account Services Representative

• Process multiple daily order entry and billing transactions with a high level of accuracy
• Maintain and update customer accounts in compliance with company standards
• Communicate directly with sales teams, internal departments, and clients to resolve issues related to orders, billing, accounts receivable, and returns
• Investigate and resolve discrepancies promptly and professionally
• Generate accurate reports and ensure data integrity
• Provide exceptional customer service and meet quality standards for customer satisfaction
• Collaborate effectively in a team environment and support business needs beyond standard hours when required

• High School diploma or equivalent required
• Associate's Degree or equivalent work experience preferred
• Minimum 2+ years in customer or account management roles
• Proven order processing experience
• Familiarity with ERP systems (Oracle preferred)
• Proficiency in Microsoft Office Suite (Excel and Outlook required)
• Valid driver's license and good driving record
• Strong problem-solving, organizational, and follow-up skills
• Excellent communication and phone skills
• ability to remain composed under pressure
• Demonstrated accuracy in data entry and report generation
• Knowledge of the medical implant industry and hospital customer base preferred
• Ability to work successfully in a team environment and adapt to changing priorities

Knowledge of the medical implant industry and hospital customer base

• Competitive compensation
• Hybrid work flexibility
• Opportunities for detail oriented growth
• Supportive team environment
• Medical coverage
• Vision coverage
• Dental coverage
• Life insurance
• Disability insurance
• 401(k) plan
• Free online training