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Account Services Representative

United States, Little Rock · Job Posted November 25, 2025
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Job Description

We are seeking a dedicated, goal-oriented, and self-directed Account Services Representative to join our team. This position plays a critical role in ensuring accurate order processing, billing, and account management. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional attention to detail, and deliver outstanding customer service.

Job Responsibility

  • Process multiple daily order entry and billing transactions with a high level of accuracy
  • Maintain and update customer accounts in compliance with company standards
  • Communicate directly with sales teams, internal departments, and clients to resolve issues related to orders, billing, accounts receivable, and returns
  • Investigate and resolve discrepancies promptly and professionally
  • Generate accurate reports and ensure data integrity
  • Provide exceptional customer service and meet quality standards for customer satisfaction
  • Collaborate effectively in a team environment and support business needs beyond standard hours when required

Requirements

  • High School diploma or equivalent required
  • Associate's Degree or equivalent work experience preferred
  • Minimum 2+ years in customer or account management roles
  • Proven order processing experience
  • Familiarity with ERP systems (Oracle preferred)
  • Proficiency in Microsoft Office Suite (Excel and Outlook required)
  • Valid driver's license and good driving record
  • Strong problem-solving, organizational, and follow-up skills
  • Excellent communication and phone skills
  • ability to remain composed under pressure
  • Demonstrated accuracy in data entry and report generation
  • Knowledge of the medical implant industry and hospital customer base preferred
  • Ability to work successfully in a team environment and adapt to changing priorities

Nice to have

Knowledge of the medical implant industry and hospital customer base

What we offer

  • Competitive compensation
  • Hybrid work flexibility
  • Opportunities for detail oriented growth
  • Supportive team environment
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Free online training

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