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Account Services Representative

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Robert Half

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Location:
United States , Austin

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Category:
Customer Service

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Contract Type:
Employment contract, B2B

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Salary:

Not provided
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Job Description:

We are looking for an Account Services Representative to be responsible for processing high-volume daily order entry and billing transactions with exceptional accuracy and attention to detail. This role serves as a key liaison between customers, the sales force, and internal departments to resolve issues related to orders, billing, accounts receivable, and returns while maintaining strong customer relationships. The position requires excellent organization, communication, and problem-solving skills in a fast-paced environment.

Job Responsibility:

  • Process multiple daily order entry and billing transactions with a high level of accuracy and attention to detail
  • Resolve issues related to orders, billing discrepancies, accounts receivable, and returns in a timely and professional manner
  • Maintain and update customer accounts, ensuring data accuracy and proper documentation
  • Communicate directly with the sales force, internal departments, and clients to pursue and resolve order- and account-related issues
  • Provide high-quality customer service while meeting quality standards and customer satisfaction expectations
  • Demonstrate strong follow-up skills to ensure issues are fully resolved
  • Maintain composure and professionalism during high-volume or stressful situations
  • Support business needs by working beyond standard hours when required

Requirements:

  • Prior order processing experience
  • 2+ years of customer service, account services, or account management experience
  • Demonstrated accuracy in data entry and report generation
  • Strong problem-solving, communication, and organizational skills
  • Proven customer service skills, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction
  • Demonstrated phone skills with the ability to remain professional and composed in stressful situations
  • Proficiency with Microsoft Excel and Outlook
  • High School Diploma or equivalent
  • Valid driver’s license with a good driving record
  • Ability to work independently (self-directed), meet goals, and manage priorities effectively
  • Ability and willingness to work successfully in a team environment
  • Flexibility to work extended hours as business needs require

Nice to have:

  • Experience working with an ERP system, preferably Oracle
  • Associate’s Degree or equivalent relevant work experience
  • Prior experience supporting hospital customers or working within the medical implant industry
  • Demonstrated experience working in high-volume, detail-driven order management environments
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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