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This role is responsible for processing daily order entry and billing transactions with a high level of accuracy and attention to detail. This role supports customer accounts, resolves issues, and collaborates closely with the sales team, internal departments, and clients to ensure timely and accurate handling of orders, billing, accounts receivable, and returns.
Job Responsibility:
Process multiple daily order entry and billing transactions with exceptional accuracy
Maintain and update customer account records
Research, troubleshoot, and resolve issues related to orders, billing, accounts receivable, and product returns
Communicate directly with the sales force, internal departments, and customers to address inquiries and ensure timely resolution of issues
Generate reports and perform data entry with a high degree of precision
Support team operations and contribute to a collaborative, customer-focused work environment
Requirements:
High School Diploma or equivalent required
Associate’s Degree preferred or equivalent work experience
Valid driver’s license with a good driving record
2+ years of customer service or account management experience
Demonstrated order processing experience (required)
Experience with ERP systems
Oracle preferred
Proficiency in Microsoft Excel and Outlook
Strong phone communication skills with the ability to remain composed in stressful situations
Excellent organizational, problem‑solving, and follow‑up skills
Proven accuracy in data entry and report generation
Ability to work effectively both independently and in a team environment
Knowledge of the medical implant industry or hospital customer base