Account Services Representative Associate, Allianz

Allianz

Location:
United States, Minneapolis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

30000.00 - 61000.00 USD / Year

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Job Description:

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. You will manage customer service requests and inquiries by applying knowledge of Allianz's business, products, customers, and operations. You will influence our results by establishing customer relationships and recommending process improvements.

Job Responsibility:

Respond to and process customer service requests and inquiries by applying foundational department knowledge of business, products and customers
Follow established standards while meeting quality and service levels
Develop customer relationships by demonstrating communications and interactions resulting in a positive impact to the business
Influence our results by providing proactive customer service, education and communication
Provide customized service and take ownership
Ensure that distribution partners are aware of operational processes and changes
Coordinate and assist with team and department projects including participating in implementing process improvement idea
Participate in special assignments to meet our needs
Identify business process improvements and assist with implementation
Maintain compliance and adherence with regulatory requirements and Allianz’s AML program
Mitigate AML and sanctions risks through reviewing data and reporting
Create and refine job aids and Standard Operating Procedures to ensure compliance and elevate efficiency within processes
Utilization of artificial intelligence tools and resources (e.g. generative AI).

Requirements:

2 or more years experience required: Allianz Operations, Insurance or Financial Industry, in multiple customer service focused areas and AML/financial crimes
Two year degree required or equivalent work experience
You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

What we offer:

Comprehensive medical, dental and vision plan options
Flexible spending and health savings accounts
Tuition reimbursement
Student loan retirement program
Generous annual paid leave
Outstanding 401(k) company match
Life insurance
Onsite health center
Child development center
Fitness facility
Convenience store
Two cafeterias
Inclusive and engaged culture through Employee Resource Groups.

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Services Representative Associate