Account Services Manager

• service multiple, sometimes complex, accounts concurrently
• first point of contact for all operational support needs both for external and internal stakeholders
• develop credibility & maintain professional relationships with key internal and external clients and account stakeholders
• develop, foster, and maintain customer relationships to support account retention
• ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilising defined best practices and current LHH sales and marketing requirements
• proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details
• manage and drive communications cadence with customer/internal stakeholders
• effectively partner and direct account team members in a matrix reporting structure
• proactively support the retention of the account through process efficiencies and relationship management
• use data and reporting tools to access account performance and advise internal stakeholders and/or external customers on areas of improvement to enhance customer experience and quality outputs
• partner with the account leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentation
• manage the contract renewal project plan – coordinating key internal stakeholders to ensure we renew the contracts in a timely manner
• manage a portfolio of house accounts by developing customer relationships, processing contract renewals and being the first point of contact for any day to day queries and referrals
• plan and support the implementation of multiple accounts and event management assignments
• manage contract rollout, using clear and effective communication and best practice templates
• review of contract to ensure account process deliverables and KPIs are met
• execute operational processes and create required documentation to implement contract effectively
• oversee accurate systems configuration and account setup
• point of contact for contract – responsible for account process KPIs and deliverables
• create and maintain all relevant rollout materials such as HR Toolkit, LHH Implementation guide, and referral form
• train/advice all stakeholders against the rollout requirements

• 1-3 years relevant experience
• experience working with mid-senior management customers and sales teams
• platform presentation experience a plus
• highly proficient in computer/data skills including Word, Excel, PPT, Outlook
• fluent English is essential
• must have the right to work in the UK

platform presentation experience

• flexible working model
• private medical insurance (PMI)
• group personal pension plan
• career support for family and friends
• 25 working days paid holiday with the opportunity to buy extra days off each year
• growth opportunities within a human resources global leader
• open-minded environment fostering new ideas