Account Services Manager - Franchise Growth Job at Block (Chicago)

Account Manager

We are looking for an Account Manager to join our Franchise Support Department. ...

Location

Croatia , Zagreb

Salary:

Not provided

Museum of Illusions

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, marketing, communications, or a related field
3-5 years of experience in account management, client services, or a related role (preferably in marketing, sales, or advertising)
Proven track record of managing client relationships and delivering successful projects or campaigns
Strong interpersonal and communication skills, with the ability to influence and persuade
Excellent organizational and project management skills, with the ability to handle multiple accounts simultaneously
Proficiency in Microsoft Office Suite, CRM software, and project management tools
Knowledge of marketing, advertising, or digital strategies is preferred

Job Responsibility

Act as the primary point of contact for franchise partners, overseeing and resolving requests while ensuring clear and timely communication
Monitor and analyze KPIs and historical performance of assigned museums, identifying trends, risks, and growth opportunities
Prepare and deliver performance reports with clear insights and actionable recommendations
Drive business performance by supporting initiatives to increase ticket sales, retail revenue, and overall profitability
Ensure franchise compliance with brand standards, operational guidelines, and franchise agreements
Provide day-to-day support to franchise partners and assist in resolving operational requests and challenges
Collaborate with internal departments (Marketing, Operations, IT, Retail) to improve museum performance
Support the implementation and adoption of new initiatives, tools, technologies, and best practices across locations
Contribute to training and onboarding initiatives to ensure franchise teams are equipped with required knowledge and standards
Support the establishment and rollout of standardized processes, procedures, and ways of working across the network

What we offer

Full-time salaried position with a bonus structure
Supplementary and additional health insurance
A young, vibrant and ambitious team to work with
A fun, exciting and industry-leading concept to manage and develop in Zagreb
Reimbursement of travel expenses and provision of the warm meal

Fulltime

Manager, Franchise Business Partner, Korea and Japan

This role offers a dynamic and energetic individual to enable customer participa...

Location

Japan , Tokyo

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Proficiency in Japanese is required for this role
Possess a strategic and business mindset
Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets
Demonstrated business acumen and learning agility
Ability to work in a high paced team environment
Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
Self-motivated, people-centric and results-oriented
Demonstrated ability to work independently without direct supervision
Demonstrated teamwork
Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment

Job Responsibility

Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives
A trusted advisor and go-to person for internal and external stakeholders on Franchise Growth & Enablement
Deliver Franchise revenue from Franchise Solutions advisory services
Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services
Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, processing initiatives, multi-rail flows, new customer segments (instalment providers, fintechs) that go to Extending the Franchise
Support measures to counter disintermediation, nationalism and localization threats
Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Divisional, Regional and Global levels
Partner with Business Development, Product, Account Teams, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives
Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience
Ensure a risk-based approach for Customer engagements and business initiatives

Fulltime

Subsidiary Account Manager

The Peru Subsidiary Account Manager is a senior management-level position respon...

Location

Peru , Lima

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10 years of experience
Sound understanding of the Corporate Banking business and its related products, pertinent regulations affecting it and the lending and credit approval process
Consistently demonstrates clear and concise written and verbal communication skills
Strong planning, negotiation, organizational and analytical skills
Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade,finance and securities products
In-depth experience advising clients on debt and capital management
Demonstrated ability to balance between internal management and external client time
Demonstrated knowledge of compliance issues and regulatory requirements (global and local)
Proven leadership skills and intellectual capability to create momentum and an agenda across multiple products with a diverse population and competing priorities
Demonstrated intellectual grasp of the industry, ability to anticipate and lead the organization to future changes and translate vision into executable plans

Job Responsibility

Partner with Senior Bankers to provide overall relationship management support
Support Bankers in cross-selling full spectrum of products and services by identifying customer needs to generate revenue
Responsible for evaluating public filings, research reports, operations, business plans, and financial forecasts to produce strategic and financial analyses
Responsible for staying abreast of market and industry trends, “best practices” and competitive landscape
Identify customer needs and recommend solutions to address these needs, such as financing, streamlining of cash management operations, foreign currency solutions, etc.
Develop and monitor a client-driven franchise growth plan and communicate a vision that is responsive to global/regional issues and emerging market trends
Responsible for overall subsidiary relationship management of clients and providing a wide range of treasury and corporate finance solutions including cash management, trade, vendor finance, foreign exchange (FX), general credit, loans, debt capital markets, project and infrastructure financing, share repurchases, and interest rate and equity derivatives
Drive client planning, product agnostic cross selling, client access, and effective capital allocation within the Coverage Banker proposition by working closely with partners to ensure the Corporate Bank fulfills its role of being at the center of the Banking relationship management strategy
Translate Citi’s strategy into an effective and efficient Corporate Bank business plan while proactively overcoming obstacles and driving a strong balance between near-term and long-term priorities
Responsible for meeting revenue and other goals related to budget, risk management, and credit allocation

Fulltime

General Manager, Growth & Marketing

About the Company CrestClean is New Zealand’s largest franchise systems and ser...

Location

New Zealand , Auckland

Salary:

Not provided

Hunter Campbell Limited

Expiration Date

Until further notice

Requirements

Proven experience managing and growing national or key accounts in B2B services, ideally in a distributed, franchised, or multi-site environment
A demonstrable record of winning large commercial contracts: tender experience, RFP responses, and executive-level relationship management
The commercial intelligence to build a pipeline, manage a sales process, and deliver revenue outcomes — not just marketing activity
Experience directing external agency relationships and holding agencies to commercially focused output
Capability across CRM, pipeline management, and marketing technology — comfortable owning the data that drives decisions
A collaborative leadership style — CrestClean’s regional network is the delivery engine, and this role needs to bring them with it
A genuine, grounded leadership style – CrestClean’s culture is positive and high-engagement, and they want someone who reflects that

Job Responsibility

Building and owning CrestClean’s national account strategy by targeting enterprise and multi-site commercial customers across Education, Healthcare, Office, Manufacturing, and Retail
Leading the full sales cycle for major national accounts: prospecting, tendering, negotiating, and closing, supported by the regional network for delivery
Managing and growing an existing portfolio of national and key accounts, with clear retention and expansion targets
Developing a structured national pipeline process, moving CrestClean from a reactive to a proactive, disciplined enterprise sales approach
Representing CrestClean at senior level in tender processes, RFPs, and national procurement engagements, including government and large institutional clients
Working closely with the GM of Operations and 19 Regional Managers to align national sales activity with delivery capacity and service quality
Maintaining a positive relationship with all Regional Managers to ensure a high standard of sales process and customer experience
Building the sales tools, frameworks, and collateral that enable the regional network to support national account activity at a local level
Tracking pipeline performance with clear reporting to the CEO and executive team
Overseeing CRM data integrity and quality as driver inputs for performance marketing

What we offer

Executive leadership role reporting directly to the CEO
Own the national accounts pipeline across 19 regions and 6,500+ commercial sites
Oversee external marketing agency to support brand growth and demand generation

Fulltime

Prime Account Manager - Futures and Derivatives Clearing

The Account Manager within Equities Prime Services is responsible for ensuring b...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Around 7-10 years of relevant experience
Prior experience in one or more of Futures, OTC Clearing and FXPB
A good cross product knowledge covering, equities, fixed income, FX, Derivatives, Electronic Trading and Swaps
A strong understanding of the regulatory, risk and control environment impacting the business
A good understanding of global markets, including Market Regulations, Investment Limitations and Operational/Settlement Procedures
A knowledge with IT infrastructure supporting financing products
Proven analytical and organization skills
Bachelor's degree/University degree or equivalent experience
Self-motivated with strong organizational skills
Excellent written and verbal communication skills

Job Responsibility

Know Your Client – Structure, Strategies, and Service needs
Accountable for client profitability
revenue growth and ensure adherence with Service Level Agreements
Accountable for day-to-day service and client satisfaction, including risk management and timely escalation
Perform regular client reviews to determine overall client satisfaction and coordinate the response to client concerns
Drive continuous enhancement of Citi products and services across Futures and Prime Franchise
Understanding the client wallet, driving organic growth and the identification and execution of cross sell opportunities including Equities Prime brokerage and Electronic Execution business
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure appropriate governance and control infrastructure for Futures Clearing Product
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Manage overall liquidity of the business e.g., effective margin management across CCPs, manage investments and reduce overall business borrowing needs

Fulltime

General Manager Marketing & Growth

A rare and exciting opportunity has come up following a strategic decision to cr...

Location

New Zealand , Dunedin

Salary:

Not provided

Hunter Campbell Limited

Expiration Date

Until further notice

Requirements

Proven experience in B2B services, franchised, multi-site, or distributed organisations
Real accountability for demand generation, lead quality, and revenue growth – not just brand and communications
A commercial mindset with the ability to work alongside sales and operational teams to enable growth, without necessarily owning a sales target
Capability across digital, CRM, performance marketing, and marketing technology
Experience integrating marketing with field sales and operational teams
The ability to manage agency partnerships alongside an internal team, getting the best from both
A genuine, grounded leadership style – CrestClean’s culture is positive and high-engagement, and they want someone who reflects that

Job Responsibility

Refreshing CrestClean’s digital and online presence
Building a structured marketing calendar with targeted, insight-led campaigns across key sectors: Education, Healthcare, Office, Manufacturing, and Retail
Managing both the internal marketing production team and a new external agency partnership, establishing a high-performing hybrid model
Establishing performance marketing frameworks with clear, measurable outcomes
Owning lead generation and shifting the business from inbound-reliant to proactive, structured growth
Working alongside the GM of Operations and the nationwide Regional Manager network to provide the marketing support, tools, and campaigns that drive pipeline at a local level
Driving long-term customer experience initiatives that improve retention and lifetime value

Fulltime

Product Management Lead Analyst

The Product Management Lead Analyst is a senior level position responsible overa...

Location

Greece , Athens

Salary:

64600.00 - 103400.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Strategic Vision and Aptitude for Artificial Intelligence (AI)
Ability to assume franchise ownership
Knowledge in securities clearing and settlement for the Greek market: capital markets, market infrastructures, platforms, local tax, and European capital markets regulation
Functional experience in marketing and product development
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Consistently demonstrate clear and concise written and verbal communication
Demonstrated strong analytical skills
Ability to work effectively in a team-oriented and collaborative environment
Excellent interpersonal and leadership skills to build internal consensus on strategy and execution and to establish the requisite rapport with top client accounts
Greek language is a MUST

Job Responsibility

AI-Driven Efficiency: Proactively identify, evaluate, prioritise and implement Artificial Intelligence (AI) opportunities and related synergies within product development, market strategy, and operational efficiencies. The ultimate goal is to minimize manual product efforts, thereby enabling teams to concentrate their expertise on core product development and strategic initiatives that deliver tangible value for Citi and its clients, driving innovation and competitive advantage
Business Growth & AI Integration: Drive and support new business growth and provide support for opportunities (such as competitor intelligence, RFIs, RFPs, roadshows, due diligence activities, etc.), while actively seeking and applying Artificial Intelligence (AI) and intelligence to streamline these processes
Identify and support sales opportunities (take-away campaigns/domestic client opportunities) and manage client implementations and onboardings
Own cluster financials and identify and manage efficiency opportunities, including allocations saves for the Greek market
Strategic Market & Client Optimization: Leverage extensive knowledge of Greek clients, Financial Market Infrastructures (FMIs), and regulators to optimize outcomes for Citi and its clients
Put client needs at the forefront of what we do to provide best-in-class service
Act as the escalation point for client-related issues
Work closely with the operations team to proactively identify and eliminate root causes of service issues and client inquiries
Collaborate with regional management on continuous product improvements and ensure that servicing and capacity problems are efficiently addressed
Introduce new products and/or improve product functions and features, potentially leveraging AI, to meet client needs

What we offer

hybrid working model (up to 2 days working at home per week)
competitive base salary (which is annually reviewed)
additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Automotive Repair General Manager

Franchised Auto Repair Shop. Lead a franchised auto repair shop from the ground ...

Location

United States

Salary:

67000.00 - 85000.00 USD / Year

Meineke

Expiration Date

Until further notice

Requirements

Management experience in auto repair or a similar service business
Strong leadership and accountability skills
Comfort using shop systems and performance data
Motivation to build and grow a shop within it's community

Job Responsibility

Run daily shop operations: workflow, scheduling, and customer experience
Hire, coach, and lead technicians and service advisors
Ensure quality repairs, accurate estimates, and franchise standards
Track KPIs (productivity, labor efficiency, sales, profitability)
Manage expenses, compliance, and growth initiatives

What we offer

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Vision insurance
Franchise training and support
Growth opportunities
Employee discounts

Fulltime

Select Country

Account Services Manager - Franchise Growth

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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