Account Service Manager

• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customers' organizations
• Makes recommendations for improvements to meet customers' expectations
• Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
• Coordinates open enrollment meetings, renewal process and training sessions
• Makes routine account visits

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship
• or any combination of education and experience which would provide an equivalent background
• Sales license may be required or the ability to obtain within 60 days of hire

Client facing experience preferred

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution
• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources