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Account Service Manager Sr

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Elevance Health

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Location:
United States of America , DENVER

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Category:

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Contract Type:
Not provided

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Salary:

91308.00 - 156528.00 USD / Year
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Job Description:

The Account Service Manager Sr is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.

Job Responsibility:

  • Provides strategic planning and account management for large accounts
  • Directs and manages the administration of contractual requirements and obligations
  • Manages the new and renewal implementation process for accounts
  • Interfaces with operations to ensure smooth delivery of services
  • Maintains ongoing account relationships at multiple levels throughout the customer's organization
  • Makes recommendations for improvements to meet customers’ expectations
  • Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
  • Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
  • Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
  • Coordinates open enrollment meetings, renewal process and training sessions
  • Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements
  • Provides guidance or expertise to less experienced account service managers
  • Makes routine account visits.

Requirements:

  • Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
  • or any combination of education and experience which would provide an equivalent background.

Nice to have:

  • Insurance experience preferred
  • TPA experience preferred
  • Account Management experience preferred.
What we offer:
  • comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase
  • 401k contribution
  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical, dental, vision, short and long term disability benefits
  • life insurance
  • wellness programs
  • financial education resources

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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