This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Account Service Manager Sr is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.
Job Responsibility:
Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customer's organization
Makes recommendations for improvements to meet customers’ expectations
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
Coordinates open enrollment meetings, renewal process and training sessions
Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements
Provides guidance or expertise to less experienced account service managers
Makes routine account visits.
Requirements:
Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
or any combination of education and experience which would provide an equivalent background.
Nice to have:
Insurance experience preferred
TPA experience preferred
Account Management experience preferred.
What we offer:
comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution
merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical, dental, vision, short and long term disability benefits