Account Service Manager Senior

• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customer's organization
• Makes recommendations for improvements to meet customers' expectations
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
• Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
• Coordinates open enrollment meetings, renewal process and training sessions
• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements
• Provides guidance or expertise to less experienced account service managers
• Makes routine account visits.

• Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
• or any combination of education and experience which would provide an equivalent background.

Client facing account management experience

• Comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution