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Account Service Manager - Payor Contracting

United States 76208.00 - 114312.00 USD / Year · Job Posted June 15, 2026
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Job Description

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Job Responsibility

  • Provides strategic planning and account management for larger payor accounts
  • Directs and manages the administration of payor contractual requirements and obligations
  • Assists with the management of the new and renewal implementation process for accounts
  • Interfaces with operations to ensure smooth delivery of services
  • Maintains ongoing payor account relationships at multiple levels throughout the health plan and PBM organizations
  • Makes recommendations for improvements to meet expectations
  • Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit, and enrollment issues
  • Prepares and submits contractually required health plan and PBM reports and metrics
  • Program management of payors and payor contracts.

Requirements

  • Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship
  • or any combination of education and experience which would provide an equivalent background.

Nice to have

  • Specialty and Infusion Pharmacy experience strongly preferred
  • Payor contract, health plan, and PBM experience preferred
  • Smartsheet and Excel proficiency for payor reporting experience preferred.

What we offer

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase and 401k contribution
  • Merit increases
  • Paid holidays
  • Paid Time Off
  • Incentive bonus programs
  • Medical, dental, vision
  • Short and long term disability benefits
  • 401(k) +match
  • Stock purchase plan
  • Life insurance
  • Wellness programs
  • Financial education resources.

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