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BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.
Job Responsibility
Provides strategic planning and account management for larger payor accounts
Directs and manages the administration of payor contractual requirements and obligations
Assists with the management of the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing payor account relationships at multiple levels throughout the health plan and PBM organizations
Makes recommendations for improvements to meet expectations
Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit, and enrollment issues
Prepares and submits contractually required health plan and PBM reports and metrics
Program management of payors and payor contracts.
Requirements
Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship
or any combination of education and experience which would provide an equivalent background.
Nice to have
Specialty and Infusion Pharmacy experience strongly preferred
Payor contract, health plan, and PBM experience preferred
Smartsheet and Excel proficiency for payor reporting experience preferred.