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Account Service Manager - BioPlus Specialty Pharmacy

United States of America Employment contract 72744.00 - 124704.00 USD / Year · Job Posted June 15, 2026
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Job Responsibility

  • Provides strategic planning and account management for large accounts
  • Directs and manages the administration of contractual requirements and obligations
  • Manages the new and renewal implementation process for accounts
  • Interfaces with operations to ensure smooth delivery of services
  • Maintains ongoing account relationships at multiple levels throughout the customers' organizations
  • Makes recommendations for improvements to meet customers' expectations
  • Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
  • Coordinates open enrollment meetings, renewal process and training sessions
  • Invoicing and tracking of revenue – Ensuring services delivered are accurately billed and monitors when revenue is earned, billed and collected
  • Develop and maintain program SOPs to ensure consistent, compliant, and efficient execution of operational processes across the program

Requirements

  • BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship
  • any combination of education and experience which would provide an equivalent background

Nice to have

  • Specialty Pharmacy experience strongly preferred
  • Tableau experience preferred

What we offer

  • comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase and 401k contribution
  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical
  • dental
  • vision
  • short and long term disability benefits
  • 401(k) + match
  • stock purchase plan
  • life insurance
  • wellness programs
  • financial education resources

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