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Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customers' organizations
Makes recommendations for improvements to meet customers' expectations
Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
Coordinates open enrollment meetings, renewal process and training sessions
Invoicing and tracking of revenue – Ensuring services delivered are accurately billed and monitors when revenue is earned, billed and collected
Develop and maintain program SOPs to ensure consistent, compliant, and efficient execution of operational processes across the program
Requirements
BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship
any combination of education and experience which would provide an equivalent background