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Marriott Bonvoy Logo Marriott Bonvoy · Sales

Account Sales Organization Team Leader

South Africa, Cape Town · Job Posted March 13, 2026
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Job Description

As the Functional Specialist and Organizational supervisor, the role of the Account Sales Organization Team Leader, South Africa is to maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place within a sales engine of the Global & Account Sales Organization. In the role of Functional Specialist, the position provides leadership and management oversight to sales professionals whose activities are specifically focused on area(s) such as a business segment, unique revenue stream, customized client support or specific geographic area. Considered a specialist in a given functional area, this position provides direction and support to the sales team(s) in the implementation of sales strategies to achieve assigned revenue targets. As the Organizational Leader, the position assists GSO & ASO Leadership in ensuring sales efforts and resources are aligned with the overall GSO Mission and Vision, and that the department business plan is being executed effectively.

Job Responsibility

  • Maintain effective financial performance by ensuring that profitable sales are generated and operational controls are in place
  • Provide leadership and management oversight to sales professionals
  • Provide direction and support to the sales team(s) in the implementation of sales strategies to achieve assigned revenue targets
  • Assist GSO & ASO Leadership in ensuring sales efforts and resources are aligned with the overall GSO Mission and Vision
  • Ensure the department business plan is being executed effectively
  • Create a team environment that encourages accountability, high standards, and innovation
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Make sure others understand performance expectations
  • Lead specific team while assisting with meeting or exceeding department goals
  • Provide direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources
  • Contribute as needed key insights to the Area team for owner meetings
  • Act as expert regarding account strategy and direction
  • Review sales and marketing results and openly communicate sales challenges and successes
  • Proactively address potential areas of concern and propose solutions to owners
  • Support the GSO/ASO vision and mission by providing business support and operational excellence to teams of GSO Sales Professionals
  • Direct and leverage Marriott resources to support the achievement of revenue targets and financial performance
  • Lead and direct one or several specific sales teams in the processes of strategic account management and team-based sales
  • Proactively support relationship with key owner stakeholders in market alongside RVP, SDC & OPR
  • Advise and set business development strategy for his/ her defined customers globally
  • Oversight of departmental budget for the account sales team in South Africa
  • Manage a staff of 3 or more associates and/or contract employees
  • Develop strategies and execute activities to drive financial and operational results
  • Coordinate and implement work and projects as assigned
  • Generate and provide accurate and timely results in the form of reports, presentations, etc
  • Analyze information and evaluate results to choose the best solution and solve problems
  • Set and track goal progress for self and others
  • Monitor the work of others to ensure it is completed on time and meets expectations
  • Act as customer advocate by understanding GSO & ASO customer’s requirements, expectations and needs
  • remove barriers to business solution development
  • Develop relationships with outside vendors and strategic partners in an effort to expand exposure of Marriott brands to internal and external customers
  • Pursue opportunities to capitalize on strengths and market conditions, and to counter competitive threats
  • Stay abreast of developments in the areas of Strategic Account Management and Team-Based Sales in order to provide relevant direction
  • Determine ROI on sales opportunities
  • Assist GSO Leadership in developing overall business strategies for the department
  • review and manage controllable expenses as appropriate
  • Direct regular reporting activities associated with account tracking, spending data, department revenue, profitability analysis, etc
  • Ensure effective measurements of process and outcomes of business and account plans
  • Oversee the use and maintenance of internal systems
  • Be positioned as the Subject Matter Expert in matters related to the specific area of expertise
  • Prepare for and facilitate productive meetings
  • Support operating budgets and sales targets to support the ASO business plan
  • Work with Revenue Management and other Functional Areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies
  • Create a team environment that encourages accountability, high standards, and innovation
  • Ensure that goals are being translated to the team as they relate to tracking and productivity
  • Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
  • Understand employee and develop plans to address need areas and expand on the strengths
  • Provide the team with the capabilities needed to meet or exceed expectations
  • Lead by example demonstrating self-confidence, energy and enthusiasm
  • Act proactively when dealing with employee concerns
  • Extend professionalism and courtesy to employees at all times
  • Communicate/update all goals and results with employees
  • Meet semiannually with staff on a one-to-one basis
  • Establish and maintain open, collaborative relationships with employees
  • Solicit employee feedback
  • Interview job candidates and assist in making hiring decisions
  • Receive hiring recommendations from team supervisors
  • Ensure orientations for new team members are thorough and completed in a timely fashion
  • Observe behaviors of employees and provide feedback to individuals
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
  • Manage group or interpersonal conflict
  • Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
  • Manage time effectively and conduct activities in an organized manner
  • Present ideas, expectations and information in a concise, organized manner
  • Use problem solving methodology for decision making and follow up
  • Perform other reasonable duties as assigned by manager

Requirements

  • Validated experience– recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s)
  • Excellent professional relationships with the main influencers within their area of expertise
  • Minimum 5 years sales leadership experience in above or on-property roles
  • Proven corporate/multi-segment account management experience
  • Proven team leadership experience
  • English language written and spoken generally required
  • Command of language and culture of geographic area of specialization generally required
  • 6+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance
  • 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major, or 8+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
  • Experience managing and defining transformational strategies for business units
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
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