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The National Account Manager – Segment is responsible for managing the relationship with assigned key accounts within the transient, group, and catering segments. The primary goal is to drive profitable revenue and facilitate opportunities for all brands. The position offers access to a welcoming and inclusive environment, fostering professional growth within the world’s largest hotel company.
Job Responsibility:
Develops targets for their account base
sets targets in conjunction with key stakeholders involved
creates sales strategy for account penetration
coordinates and completes sales activity and follow-up with account team members
implements and manages account teams where appropriate
identifies and develops new markets or segments from accounts managed
penetrates assigned accounts including group, extended stay, catering and transient business
maintains current business relationships and networks for new business within accounts
executes sales strategy to achieve goals
develops contracts and correspondence
manages opportunity details and proactively develops customer solutions
establishes appropriate business transient pricing for assigned accounts
proactively manages relationships with multiple contacts in assigned market accounts
assumes leadership role on ad hoc task forces and special projects
maintains accurate and up-to-date account data and reporting
negotiates and executes preferred agreements within the market
actively prospects and solicits new business opportunities
adheres to Marriott’s standard commission policy
manages administration process with Finance business partner
exemplifies customer service and creates positive example for guest relations
establishes clear expectations for customers and properties throughout the sales process
transfers timely and accurate information to property departments
resolves guest issues as a result of the sales process
participates in guest satisfaction review sessions
shares recommendations to address guest service issues
performs other duties as assigned
Requirements:
Minimum 3 years proactive sales experience
excellent selling skills and understanding of sales processes
can effectively up-sell products and services
can bring a sale to closure
outstanding customer development and relationship management skills
knowledge of all key B2B segments including group, catering, business transient and extended stay segments
knowledge of contractual agreements and legal implications
ability to develop and implement successful sales strategies and strategic sales plans for individual accounts
understands revenue management functions and how to determine account profitability
strong communication skills (verbal, listening, writing)
strong problem-solving skills
effective decision-making skills
ability to influence others
strong organization skills
excellent negotiation skills
ability to develop and maintain relationships at all levels
ability to use standard software applications and hotel systems including SFA and Empower Sales
High School Diploma or equivalent required
Bachelor’s Degree in Hospitality Management preferred
What we offer:
Access to opportunity
equal opportunity employer
welcoming environment with valued unique backgrounds of associates
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