Account Resolution Specialist, Randstad

Randstad

Location:
Canada, Mississauga

Category:
Banking

Contract Type:
Not provided

Salary:

25.00 CAD / Hour

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Job Description:

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have excellent communication and interpersonal skills? If so, this role may be for you! The details of this role that will help you decide if it’s the right move for you...

Job Responsibility:

Provide inbound and/or outbound support to customers in a non-face to face environment
Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
Navigate multiple screens and systems to locate and update customer information during customer calls
Use effective relationship skills when communicating with partners/colleagues/customers
Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the appropriate next step, based on outlined procedures
Follow all end-to-end procedures accurately for Business Account compliance, including documentation of all interactions with customers
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions
Adhere to company policies, procedures, and standards to ensure compliance in all customer interactions

Requirements:

Proficiency and expertise with Microsoft Office (Word, Excel, and PowerPoint) and customer relationship management tools
Previous experience in a customer service or contact center role is preferred
Excellent interpersonal and communication skills, both written and verbal
Comfortable making and receiving outbound and inbound calls and engaging with customers in a professional and confident manner
Strong organizational skills, with the ability to work in a fast-paced environment
Ability to work with ambiguity to breakdown and solve business problems
Customer service
MS office suite

Nice to have:

Banking Experience
Additional Language Capabilities - Mandarin / Punjabi / Hindi / Cantonese

What we offer:

Hybrid Setting
Possibility of Extension & Conversion
Opportunity to gain valuable experience in the banking sector
Global opportunities for professional growth and development

Additional Information:

Job Posted:
April 29, 2025

Expiration:
June 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Resolution Specialist