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Account Resolution Specialist

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Robert Half

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Location:
United States , Round Rock

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Account Resolution Specialist to support branch operations and deliver excellent service in Round Rock, Texas. This Long-term contract opportunity is within the Financial Services industry and is ideal for someone who can balance customer support, administrative accuracy, and regulatory awareness. The role involves assisting with account-related activities, handling loan documentation, and helping maintain smooth daily branch functions while providing bilingual support in Spanish when needed.

Job Responsibility:

  • Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience
  • Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs
  • Enter loan application details and related documents accurately to maintain complete and organized customer records
  • Review, receive, and process credit and loan applications in accordance with established procedures
  • Record customer payments, fees, and account activity with a high level of accuracy and in line with company guidelines
  • Help complete loan closings and prepare transaction-related paperwork as directed by branch leadership
  • Handle inbound and outbound calls regarding account questions, payment follow-up, and collection activity with professionalism
  • Follow company standards along with applicable state and federal lending requirements, including documentation and reporting support
  • Assist with payment collection efforts on consumer and commercial accounts while maintaining respectful customer communication

Requirements:

  • 2+ years of experience in customer service, branch support, collections, or a related financial services environment
  • Ability to communicate in Spanish for business purposes, including speaking, reading, writing, and translation support
  • Experience handling inbound and outbound customer calls in a detail-focused and service-oriented manner
  • Familiarity with payment processing, account updates, loan applications, or collections-related activities
  • Working knowledge of Microsoft Excel and CRM or customer information systems
  • Strong data entry skills with close attention to detail and record accuracy
  • Understanding of compliance expectations in a regulated environment such as lending or financial services
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
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