Account Resolution Senior Manager Job at Wells Fargo (Chandler)

Senior Account Manager

Senior Account Managers are responsible for delivering great customer service, w...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record of managing medium/large sized businesses
Strong commercial acumen
In depth understanding of public cloud technology and taking clients on digital transformational journeys
Strong consultative sales skills
Ability to manage relationships with key stakeholders, at a high level
Experience in creating and executing key account management plans
Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
Strong face to face presentational skills
A passion to develop and grow in the role
Confidence to build relationships across multiple levels quickly and successfully

Job Responsibility

Manage circa 100 accounts within the SMB sector
Deliver amazing customer service
responsively and passionately
Demonstrate consultative sales technique’s, objection handling and conflict resolution
Hit performance related KPIs and sales targets
Upsell and cross sell relevant products to your client base
Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
Proactively renew contracts
Ensure solutions and products we are selling to clients are fit for purpose
Be a point of escalation for clients where needed

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Senior Technical Account Manager

As a Senior Technical Account Manager (maternity leave coverage - 24 months) you...

Location

Romania , Bucharest

Salary:

Not provided

SiriusXM

Expiration Date

Until further notice

Requirements

Entrepreneurial, a self-starter
Strong organizational, process and analytical skills. Detail-oriented
Excellent interpersonal communicator (written and verbal) skills, especially in client services context
Deeply interested in the advertising technology industry
Capable of establishing a trusting relationship with the client, ultimately becoming a strategic advisor
Able to handle work in a fast-paced environment and to work with international teams
Open and flexible to execute tasks at every level
Applicants must have a good sense of humor and sound judgment
Experienced working with remote operations and R&D team a plus
Fluency in English (with a second European language a big advantage)

Job Responsibility

Manage a handful of our most strategic VIP customers, ensuring a ‘customer first’ approach to achieve adoption of AdsWizz tools and growth of our partners digital audio business
Be key in the preparation and delivery of VIP customer quarterly business reviews and ensure agreed actions are processed
Work with internal teams (support, product, engineering etc.) to ensure your VIP customers voice is heard within the AdsWizz organization
Be an expert on the AdsWizz supply side platform while understanding its unique position and the value it affords to our supply partners
Drive on-boarding of new partners including business requirement definition, technical briefing and product deployment specifications, project launch plan creation, acceptance validation and product delivery project management
Coordinate with the Sales/Business Development, Product and Operations Management, and publishers to ensure operation-readiness post-launch
Act as a point of contact for customer product and operational change management, post product delivery
Be a product liaison covering roadmap, releases, and feature requests between our product team and publishers
Monitor key technical and business metrics, share insights and analytics to partners/customers and internal stakeholders
Help facilitate various work streams from both a product and commercial perspective

What we offer

Casual & friendly working environment with opportunities to impact the company with your ideas and involvement
Technology diversity, interesting technical exposure in building the best ad-tech product on the market
Quarterly Sales Incentive plan to celebrate personal and company wins
Individual training budget to use as you like for skill improvement
Sports bonus for activities such as gym, biking, and yoga
Meal tickets card for enjoyable lunch breaks
Gift cards for special events and holidays
Days off for your birthday and special events, to recharge and enjoy your BIG moment
Private medical subscription to keep you healthy
Private Pension Fund (Pillar III) based on your years of tenure

Fulltime

Senior Manager, Revenue Accounting Operations

As Axon’s Senior Manager, Revenue Operations, you will serve as the company’s ac...

Location

United States , Boston; San Francisco; Atlanta; Sterling; Denver; Seattle; New York City; Scottsdale

Salary:

140000.00 - 190000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

CPA required with deep technical accounting knowledge of ASC 606
8+ years of progressive accounting experience, including public accounting (Big 4 or national firm) and public company controllership experience
Proven expertise in reconciliations, flux analysis, audit support, and technical memo writing
Experience serving as the lead contact for external auditors, including walkthroughs, testing, and resolution of issues
Experience partnering on ERP/CRM implementations and ensuring accounting/compliance requirements are built in
Experience with data governance and integrity for accounting/reporting systems
Strong analytical skills
comfortable working with complex data and distilling results into actionable insights
Excellent communication skills for interaction with executives, auditors, governance bodies, and cross-functional partners
Strong project management skills with ability to balance detail orientation with strategic perspective in a fast-paced environment

Job Responsibility

Lead, coach, and develop the U.S. revenue accounting team
Present the close outcomes to senior leadership including the CFO, COO and CAO
Keep finance and executive leadership informed of any matter that could materially affect revenue timing, accuracy, compliance, or system performance
Ensure all approvals and sign-offs under this role’s purview are obtained and documented
Oversee and execute the end-to-end monthly and quarterly revenue close across all entities and revenue streams
Confirm that journal entries, reconciliations, deferrals, and disclosures are complete, reviewed, and retained
Provide accurate and timely revenue schedules and footnote disclosures for SEC and management reporting
Prepare and review variance analyses explaining period-over-period and forecast-to-actual movements
Prepare and review the gross margin analysis
Ensure the close calendar is met without exception, barring documented escalation and approval

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Senior Manager, Contract Management

The Sr. Manager, Contract Management is responsible for managing complex contrac...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

BA/BS
5-7 years of contract management experience
Deep technical knowledge of contract and risk management in the hospitality, lodging or adjacent sectors
Ability to lead cross-functional teams in a matrixed environment

Job Responsibility

Provides full life-cycle contract management for assigned contracts, including contract creation, review, approval, execution, performance monitoring, and renewal/termination
Handles a high volume of complex contract negotiations, leveraging best practices while maintaining a thorough knowledge of all aspects of contracts
Drives negotiating strategy for assigned contracts to achieve best-in-class commercial and legal terms, optimize savings, and mitigate risks
Accountable for contract interpretation, identification of risk, engagement of SMEs, internal escalations (when appropriate), and ensuring that contracts incorporate requisite legal and business terms
Proactively drives collaboration and engagement with cross-functional teams including, Finance, Legal, Risk Management, and Business Discipline Partners
Facilitates timely problem resolution of contractual issues to minimize the impact of service disruptions on the organization
Drives commercial outcomes by proactively leveraging data and analytics to track and manage workflow
Responsible for ensuring that executed contracts comply with both external laws/regulations and internal company standards and policies, including, those related to MIP-34
Utilizes established controls to ensure suppliers adhere to negotiated terms and provisions
educate stakeholders on contractual levers aimed at reducing cost and minimizing risk

Fulltime

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...

Location

United Kingdom , London

Salary:

Not provided

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
Excellent communication, relationship-building, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Experience mentoring or coaching customer success professionals, especially across remote or international teams
Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices

Job Responsibility

Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
Lead client engagement through proactive check-ins, strategic reviews, and relationship development
Partner with internal technical, new business, and operations teams to ensure seamless delivery
Monitor account health and client feedback to identify risks and opportunities for expansion
Support the onboarding of new clients to ensure smooth adoption and integration of services
Act as an escalation point for client concerns, providing clear communication and swift resolution

What we offer

up to £15,000 performance-based bonus

Fulltime

Senior Account Executive

We are looking to employ a dedicated and experienced Senior Account Executive to...

Location

United States , Libertyville

Salary:

Not provided

Belle Aire Creations

Expiration Date

Until further notice

Requirements

Bachelor’s degree BS preferred
A minimum of 5 years of executive sales management experience in F&F Industry or related field required such as personal care, home care, beauty or consumer goods industry
Demonstrated sales expertise marked by a consistent history of surpassing sales objectives and fostering organizational expansion
Proficiency in effective communication, negotiation, and presentation
Comprehensive understanding of fragrance products, their constituents, and prevailing industry dynamics
Capacity to establish and sustain robust connections with clients and internal collaborators
Innate self-motivation, a resolute commitment to objectives, and adeptness in independent work
Knowledge of the fragrance industry
Proven success in key account management
Experience in new business and territory development

Job Responsibility

Manage current accounts and cultivate and grow new relationships and accounts
Assist the creative department in executing campaigns in accordance with clients’ needs
Coordinate internal teams to meet project milestones and deadlines
Coordinate internal teams to develop customized solutions to support clients’ needs
Communicate with clients and gather information about project’s scope, budget and timeline
Identify and prospect new clients, retailers, and distributors to expand the customer base
Present sales presentations, product demonstrations, and engage in negotiations to secure new business opportunities
Maintain a high-level knowledge of fragrance products, including their ingredients, applications and regulatory requirements in your clients’ countries
Resolve sales or delivery issues
Prepare and submit comprehensive customer visit reports for on-site visits or major meetings

What we offer

Competitive market-based salary
commensurate with experience
Incentive-based commissions program

Fulltime

Senior Manager

Manage and build the accounting and finance operations that will support Client ...

Location

India , Chennai

Salary:

Not provided

Metriqe Solutions

Expiration Date

Until further notice

Requirements

CA Qualified/ Semi-qualified
7/10+ years of experience from a reputed company/s
thorough understanding of all the processes
experience in leading teams in the accounting/finance domain
should have had managers of teams reporting to him/her in the past and should have worked in an operations environment
exposure/knowledge of international accounting standards
should have worked in a process driven environment
excellent communication and presentation skills
astute dispute resolution skills
strong executive presence with a flair for customer relationship management

Job Responsibility

Manage and build the accounting and finance operations that will support Client deliverables and Metriqe objectives & priorities
Manage any future transitions from the Clients
Play an integral role in continuous improvement of all the processes
Manage ad hoc project work of Client and Metriqe
Responsible for the timely and accurate delivery of service levels. This includes responsibility for the delivery of various Reports – internal and to clients
Responsible for resource management and on-going grooming of the resources in the span
Demonstrate strong Customer Service ethic in the team through active communication, regular updates & meetings
Develop leaders and teams that can shoulder high levels of responsibility by coaching, mentoring, and motivating
Identify capability gaps & ensure that the resources required to bridge the same are provided
Identify, implement & manage process improvements & modifications

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Account Resolution Senior Manager

Job Description

Job Responsibility

Requirements

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