Account Resolution Senior Manager - Auto Operations, Wells Fargo

Wells Fargo

Location:
United States, Irving ▼
Chandler

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Account Resolution Senior Manager for Auto Operations. In this role, you will manage a team of Collectors in transactional tasks and various processes to ensure timely completion, quality, and compliance in Collections functional area.

Job Responsibility:

Manage a team of Collectors in transactional tasks including planning, directing, and evaluating workflow, as well as various processes to ensure timely completion, quality, and compliance in Collections functional area
Identify opportunities for process improvement and risk control development by ensuring coordination of work activities to achieve the volume expected and to meet operational requirements in Collections functional area
Make day to day management decisions
Resolve issues to monitor work allocation and operations under the direction of senior management by leveraging interpretation of policies, procedures, and compliance requirements
Collaborate and consult with immediate Collections team and managers while interacting with external customers
Manage allocation of people and financial resources for Account Resolution
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

6+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through work experience, training, military experience, education
3+ years management or leadership experience

Nice to have:

Experience in Auto lending, will consider other Consumer Lending business lines
Ability to identify and evaluate exposures and potential risks
Experience coaching, mentoring and guiding team member development
Experience resolving and working through escalated and/or complex customer issues
Ability to strategically analyze data and diagnose opportunities and interventions
Ability to drive and lead organizational change in a dynamic environment
Excellent verbal, written, and interpersonal communication skills
Ability to develop partnerships and collaborate with other business and functional areas

What we offer:

Relocation assistance is not available for this position
Equal opportunity employer
Accommodation for applicants with disabilities available upon request

Additional Information:

Job Posted:
September 29, 2025

Expiration:
October 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Resolution Senior Manager - Auto Operations